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We are looking for a part-time, remote Support Specialist to evaluate system alerts and initiate deployment of a service technician when necessary. You will work 5 to 10 hours per week performing alert support duties during evenings, weekends, and U.S. holidays.Our U.S. client's software helps heating, ventilation, and air conditioning (HVAC) contractors capture more customers, convert them into service members, and retain them for life. Homeowners gain an enhanced service experience and ultimately greater peace of mind on the reliability for one of the most expensive assets in a home. Backed by premier venture capital firms, our client's software platform allows contractors to monitor, manage, and optimize their maintenance memberships through advanced sensors, AI-driven diagnostics, and proactive alerts.ResponsibilitiesMonitor and triage system alerts determining the necessity of dispatching a service technicianPerform duties during off hours including evenings, weekends, and U.S. holidaysDocument alert resolution in trouble ticketing system Required ExperienceExcellent written and verbal English communication skillsAbility to evaluate data inputs based on an established diagnostic processStrong attention to detail and tracking record for reliability and diligenceTrustworthy, team-oriented, and transparentPreferred ExperienceExperience with trouble ticketing systemsAdditional InformationKnowing your ideas are heard and matter, think bigYou get to own your job and be recognized for your contributionsWork with smart and creative peopleMaking mistakes is human. Let's learn from them. Be transparentWe recognize you as an individual no presumptions or judgment. Be the extraordinary youStart: ASAPAbout VelozientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
