Regional Operation Specialist

3 semanas atrás

Sao Paulo, Brasil Sunwave Communications Tempo inteiro

Key Responsibilities:


1. Strategic Goal Management

  • Formulate comprehensive annual, quarterly, and monthly performance plans for the sales region in alignment with corporate - wide objectives.
  • Continuously monitor, collect, and analyze sales performance data across the region. Identify performance variances and develop actionable improvement strategies. Regularly present performance reports to senior management.


2. Customer Relationship Oversight

  • Routinely assess and ensure the sales department's adherence to established customer relationship management practices. Provide feedback and training as needed to enhance customer - facing activities.
  • Systematically track, measure, and report on sales leads, including the number of leads generated and conversion rates within the region. Provide insights to optimize lead management.


3. Lead and Opportunity Tracking

  • Establish and maintain an effective tracking system for leads and business opportunities. Regularly summarize and communicate the progress and status of lead nurturing and opportunity development to regional leadership.


4. Project Initiation and Evaluation

  • Thoroughly review the completeness and accuracy of project initiation materials for all relevant projects.
  • Organize and facilitate project initiation reviews for non - corporate - level projects, ensuring proper evaluation and decision - making.


5. Sales Project Management

  • Take charge of writing commercial bids for non - corporate - level projects and preparing comprehensive bid documents.
  • Timely provide bid - opening information and closely monitor the entire bidding process to ensure compliance and competitiveness.
  • Handle all aspects of contract management, including drafting, reviewing, and ensuring the integrity and enforce-ability of contracts.
  • Manage the invoicing process, payment collection, and actively follow up on overdue payments and bad debt situations.


6. Order Management and Logistics

  • Closely monitor and track the shipment and delivery progress of overseas orders. Proactively identify and resolve any issues or delays in the order fulfillment process.


7. Sales Forecasting and Reporting

  • Regularly collect, analyze, and consolidate regional sales forecast information. Provide accurate and timely forecasts to the headquarters to support strategic planning and resource allocation.


8. LTC Process Implementation and Optimization

  • Conduct in - depth training sessions on LTC process within the region to ensure proper implementation.
  • Continuously monitor the execution of LTC processes, identify bottlenecks or issues, and take corrective actions to optimize workflow.


9. Exhibition and Event Support

  • Provide professional front - desk services for exhibitions and trade shows, including managing customer lists and interactions.
  • Take the lead in handling customer reception and planning and executing various business events within the region.


10. Operational Support Activities

  • Assist in coordinating customer reception efforts and participate in both internal and external audit processes.


11. Administrative and Support Functions

  • Organize and manage department meetings, seminars, and other events. This includes comprehensive preparation, such as setting agendas, and thorough follow - up, such as distributing minutes.
  • Manage the document stamping process for sales - related documents, ensuring proper authorization. Assist the sales department with expense reimbursement procedures, ensuring compliance with corporate policies.
  • Oversee the proper distribution, archiving, and management of various departmental documents, ensuring easy retrieval and record - keeping.


Qualifications:

  • A bachelor's degree or higher in business, operations management, or a related field.
  • 1-3 years of relevant experience in regional operations, sales operations, or a similar role.
  • Strong analytical skills with the ability to interpret complex data and make informed decisions. Proficiency in data analysis techniques and tools is essential.
  • Excellent communication skills, both written and verbal, with the ability to interact with cross - functional teams.
  • Proficiency in English is an essential requirement. Chinese is also needed as a working language, and a good command of the local language in the region is highly preferred.
  • High proficiency in using office tools such as Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. Familiarity with advanced features and functions to enhance productivity and streamline work processes.
  • Exceptional graduating students are also welcome to apply.

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