Product operation manager

Há 16 horas

Rio Branco, Brasil Keeta Tempo inteiro

Let’s talk about Keeta ????
Keeta is the international subsidiary of Meituan , one of the world’s largest tech and delivery ecosystems, with a bold mission: help people eat better and live better.
With that vision in mind, we’re expanding globally and getting ready to launch our app in Brazil and we’re looking for extraordinary people to join us on this journey of growth and innovation. ????
About the Role ????
The Merchant Strategy Solutions team is responsible to developing and implementing innovative strategies that effectively tackle and overcome critical challenges faced by merchants in dispatch operations, thereby enhancing delivery efficiency and strengthening brand competitiveness.
What You’ll Do:
Develop and implement strategies to optimize the logistic of merchant operations and the dispatch of the orders.
Evaluate the impact of implemented strategies and adjust them as necessary.
Continuously monitor performance and analyze the merchant operation data to identify product improvement opportunities within Dispatch.
Continuously evaluate user feedback, conduct research, and incorporate insights to enhance customer, merchant and rider satisfaction.
Collaborate with product, technology, operations, marketing, and customer support teams.
Work directly with merchants and riders to understand their needs and challenges.
Develop Market Requirement Documents (MRDs) to capture and communicate the operational needs and market opportunities.
Collaborate with stakeholders to ensure the market requirements are comprehensive and aligned with business objectives.
Assist in the development and maintenance of new enhancements documentation and timelines.
Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product.
What We’re Looking For:
Availability to work on-site in São Paulo.
Fluent in English.
Proven experience in product operations or related areas.
Advanced analytical skills and experience with tools like SQL.
Excellent communication skills to work in a collaborative environment.
Previous experience in the food and beverage sector or delivery platforms is a plus.
Ability to effectively collaborate with cross-functional teams.
Experience in project management and familiarity with PMO processes.
Ability to create detailed Market Requirement Documents and collaborate with stakeholders.
What You’ll Find Here ????
A fast-paced and multicultural environment with strong international exposure;
Autonomy to propose solutions and contribute directly to product growth;
A culture that values innovation, learning, and collaboration;
Opportunities to grow your career alongside one of the world’s fastest-growing tech companies.
Benefits ????
Meal and food allowance (Caju Card);
Transportation allowance;
Health and dental plan;
Life insurance;
Childcare assistance.
How to Apply ????
If this sounds like you, apply here on Linked In and make sure to include your English resume .
By applying, your information will be stored securely and may be shared with Keeta and its global affiliates.
#Keeta #Eat Better Live Better

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