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IT Desktop Support Specialist
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Desktop Support Analyst
2 meses atrás
Job descriptionJob Title: On-site and Desktop Support AnalystJob Location & Type: São Paulo, Brazil || 100% Onsite || 40 hrs/weekResponsibilities:Provide on-site and remote technical support to usersResolution of hardware and software issuesConfigure, install, and update operating systems, software, and applications on computers, mobile devices, and printersMonitor and respond to support calls, emails, and messages related to user problems and requests;Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLAPerform onboarding for new usersAsset managementContact with global support areasProvide support to users of the office, laboratory, and distribution center.Requirements:Previous experience as an on-site and remote support analyst;Basic knowledge of English for communication with global groups;Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)Strong problem-solving skills, multitasking ability, and attention to detail;Excellent communication skills and ability to work in a team;Knowledge of the ITIL methodologyTechnical support-related certifications will be a plus.Important for this position:Soft skill as being proactive and with empathy, education, and respect with the users, communicative and works well in a team.Ready to think outside the box, give ideas, and share suggestions#J-18808-Ljbffr