Customer Service Assistant

2 semanas atrás


Barueri, Brasil Fortive Corporation Tempo inteiro

Customer Service Assistant vai atender as demandas geradas no atendimento a clientes, dar suporte ao time de vendas externo nas tarefas operacionais de vendas, fazendo análise crítica dos pedidos e demais rotinas descritas no procedimento. Ter senso de urgência visando a melhoria contínua para o desenvolvimento das tarefas.Principais Atividades:Incluir Pedidos de Venda no Sistema ERP;Realizar análise de Pedidos recebidos via Canais e executar liberação no Sistema ERP;Confirmar se os prazos dos Pedidos recebidos estão de acordo com o Pedido enviado pelo Cliente;Realizar a Solicitação de Importação para produtos no Sistema ERP;Comunicar aos Clientes e Vendedores sempre que necessário realizar alterações nos Pedidos recebidos;Participar de reuniões de Daily referente a CS e outras que se fizerem necessárias;Colaborar em Kaizens com o objetivo de buscar melhoria contínua nos processos de Atendimento ao Cliente;Dar suporte ao Time sempre que necessário em atividades relacionadas à área de Atendimento ao Cliente.Requisitos:Conhecimentos em pacote Office.Ter disponibilidade para atuar de forma presencial nos 6 primeiros meses de contrato.Boa comunicação, perfil dinâmico e proativo.Capacidade de resolução de problemas.Diferenciais:Graduando (a) em curso nas áreas de Administração, Engenharia ou áreas correlatas.Experiência com a utilização do Microsoft Excel.Comunicação em Inglês e Espanhol - conhecimentos básicos da língua.#J-18808-Ljbffr



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