Junior Customer Service Representative

3 semanas atrás


barueri, Brasil Markem-Imaje Tempo inteiro
As a
Junior
Customer Service Representative
, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer.What you will do:
Analyze and process orders for printers, parts and consumables.Track the billing of processed orders.Track the backlog and inform the customer about delays.Contact the logistics department for delivery positions and billing availability.Check processed orders on customer purchasing portals on a daily basis.Issue quotes and send them to customers.Support the customer with complaints, clarifications or questions by email and phone.Support the sales team with printer orders for billing/processing.Support the finance department with re-billing requests.
What you need to have:
High school diploma.1-2 years’ experience with customer service.Fluent Portuguese & Spanish and good command of English are a mustUser-level knowledge of Office PackageSkills: Verbal and written communication, negotiation, influence without authority, organization and time management.Knowledge of SAP is nice to haveAvailability to work from the office (Barueri) 5 days a week.
You’ll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spiritWinning through customersHigh ethical standards, openness and trustExpectations for resultsRespect and value people
What we offer:
Growth Opportunities within international environmentPerformance based yearly merit increaseHealth Insurance for employees and legal dependents total paid by the company.Dental PlanPension PlanLife Insurance.Meal VoucherFree Parking on-siteEmployee Assistance Program.
If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you

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