Customer Service Representative

3 semanas atrás


Barueri, São Paulo, Brasil Dover Corporation Tempo inteiro
About the Role

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. As a Customer Service Representative, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer.

Key Responsibilities
  • Analyze and process orders for printers, parts and consumables.
  • Track the billing of processed orders.
  • Track the backlog and inform the customer about delays.
  • Contact the logistics department for delivery positions and billing availability.
  • Check processed orders on customer purchasing portals on a daily basis.
  • Issue quotes and send them to customers.
  • Support the customer with complaints, clarifications or questions by email and phone.
  • Support the sales team with printer orders for billing/processing.
  • Support the finance department with re-billing requests.
Requirements
  • High school diploma.
  • 2 years' experience with customer service.
  • Fluent Portuguese & Spanish, and good command of English are a must.
  • User-level knowledge of Office Package.
  • Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
  • Knowledge of SAP is nice to have.
  • Availability to work onsite (Barueri) 5 days / week.
About Us

Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. We offer a collaborative entrepreneurial spirit, winning through customers, high ethical standards, openness and trust, expectations for results, respect and value people.

What We Offer
  • Growth Opportunities within international environment.
  • Performance based yearly merit increase.
  • Health Insurance for employees and legal dependents total paid by the company.
  • Dental Plan.
  • Pension Plan.
  • Life Insurance.
  • Meal Voucher.
  • Free Parking on-site.
  • Employee Assistance Program.


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