Customer Service Representative

2 semanas atrás


Barueri, São Paulo, Brasil Markem-Imaje Tempo inteiro

Job Summary

Markem-Imaje is a world-renowned manufacturer of product identification and traceability solutions. We offer a comprehensive range of reliable and innovative inkjet, thermal transfer, laser, print, and apply label systems. As a Customer Service Representative, you will play a crucial role in providing exceptional support to our customers, ensuring their satisfaction with our consumables and parts.

Key Responsibilities

  • Analyze and process orders for printers, parts, and consumables efficiently.
  • Track the billing of processed orders and communicate with customers regarding any delays.
  • Collaborate with the logistics department to ensure timely delivery and billing.
  • Monitor customer purchasing portals daily to verify order status.
  • Issue quotes and send them to customers as needed.
  • Provide support to customers via email and phone for complaints, clarifications, or questions.
  • Assist the sales team with printer orders for billing and processing.
  • Support the finance department with re-billing requests.

Requirements

  • High school diploma.
  • 2 years' experience in customer service.
  • Fluent Portuguese and Spanish, and good command of English.
  • User-level knowledge of Office Package.
  • Skills: Verbal and written communication, negotiation, influence without authority, organization, and time management.
  • Knowledge of SAP is a plus.
  • Availability to work onsite (Barueri) 5 days a week.

What We Offer

  • Growth opportunities within an international environment.
  • Performance-based yearly merit increase.
  • Health Insurance for employees and legal dependents, paid by the company.
  • Dental Plan.
  • Pension Plan.
  • Life Insurance.
  • Meal Voucher.
  • Free Parking on-site.
  • Employee Assistance Program.

Markem-Imaje Values

  • Collaborative entrepreneurial spirit.
  • Winning through customers.
  • High ethical standards, openness, and trust.
  • Expectations for results.
  • Respect and value people.


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