Customer Service Representative

Há 1 mês


Barueri, São Paulo, Brasil Dover Corporation Tempo inteiro
Customer Service Representative

Markem-Imaje is a world leader in product identification and traceability solutions. We are seeking a Customer Service Representative to provide exceptional support to our customers.

Key Responsibilities:
  • Analyze and process orders for printers, parts, and consumables.
  • Track billing and inform customers about delays.
  • Contact logistics for delivery positions and billing availability.
  • Check processed orders on customer portals daily.
  • Issue quotes and send them to customers.
  • Support customers with complaints, clarifications, or questions via email and phone.
  • Support the sales team with printer orders for billing/processing.
  • Support the finance department with re-billing requests.
Requirements:
  • High school diploma.
  • 2 years' experience in customer service.
  • Fluent Portuguese and Spanish, and good command of English.
  • User-level knowledge of Office Package.
  • Skills: verbal and written communication, negotiation, influence without authority, organization, and time management.
  • Knowledge of SAP is a plus.
  • Availability to work onsite 5 days a week.
What We Offer:
  • Growth opportunities within an international environment.
  • Performance-based yearly merit increase.
  • Health insurance for employees and dependents.
  • Pension plan.
  • Life insurance.
  • Free parking on-site.
  • Employee assistance program.


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