Junior Customer Service Representative
2 meses atrás
As a Junior Customer Service Representative, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer.
What you will do:
- Analyze and process orders for printers, parts and consumables.
- Track the billing of processed orders.
- Track the backlog and inform the customer about delays.
- Contact the logistics department for delivery positions and billing availability.
- Check processed orders on customer purchasing portals on a daily basis.
- Issue quotes and send them to customers.
- Support the customer with complaints, clarifications or questions by email and phone.
- Support the sales team with printer orders for billing/processing.
- Support the finance department with re-billing requests.
What you need to have:
- High school diploma.
- 1-2 years’ experience with customer service.
- Fluent Portuguese & Spanish and good command of English are a must
- User-level knowledge of Office Package
- Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
- Knowledge of SAP is nice to have
- Availability to work from the office (Barueri) 5 days a week.
You’ll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
What we offer:
- Growth Opportunities within international environment
- Performance based yearly merit increase
- Health Insurance for employees and legal dependents total paid by the company.
- Dental Plan
- Pension Plan
- Life Insurance.
- Meal Voucher
- Free Parking on-site
- Employee Assistance Program.
If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you
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