Client Management Officer

1 semana atrás

Manaus, Amazonas, Brasil Doo Group Tempo inteiro

𝘠𝘰𝘶 𝘸𝘰𝘯'𝘵 𝘫𝘶𝘴𝘵 𝘣𝘦 𝘣𝘦𝘩𝘪𝘯𝘥 𝘵𝘩𝘦 𝘴𝘤𝘦𝘯𝘦𝘴. 𝘠𝘰𝘶'𝘭𝘭 𝘣𝘦 𝘵𝘩𝘦 𝘳𝘦𝘢𝘴𝘰𝘯 𝘤𝘭𝘪𝘦𝘯𝘵𝘴 𝘴𝘵𝘢𝘺.

Be the calm in the chaos. Be the voice they trust.

At 𝐃𝐨𝐨 𝐆𝐫𝐨𝐮𝐩, we believe client experience is everything. We're on the lookout for someone who can be more than just a support agent , we want a trusted voice, a sharp problem-solver, and a reliable guide for our clients across time zones and platforms.

If you believe great service is about building trust, this role might be your perfect fit.

Doo Group is a global financial services group with FinTech at its core, dedicated to delivering innovative financial solutions. With a global outlook and presence across international markets, we're committed to building an interconnected business ecosystem that creates boundless opportunities. Leveraging cutting-edge technology, our diverse portfolio empowers clients worldwide to achieve their goals and secure a brighter future.

What you'll be doing

  • Be the first point of contact via phone, email, and live chat
  • Troubleshoot issues and provide thoughtful, timely solutions
  • Guide clients through our trading platforms with clarity
  • Handle onboarding and account support
  • Collaborate across teams to elevate client feedback
  • Follow up on service concerns and log product issues
  • Offer proactive support , not just reactive answers

What we're looking for

  • Fluent in English (Portuguese language is a bonus)
  • Strong computer skills, especially Microsoft Office
  • Previous experience in FX, KYC, or AML? Even better, but we're happy to train the right person
  • Confident communicator across chat, phone, and email
  • Calm under pressure and driven by a people-first mindset
  • Detail-oriented, self-sufficient, and a team player

Why join us

We don't just fill roles, we grow careers. At Doo Group, you'll benefit from:

  • A global team that values quality over quantity
  • Tailored Learning & Development paths
  • Best Employee and Long Service Awards
  • Employee Referral Program and performance recognition

Sound like your kind of challenge?

If solving problems, helping people, and creating seamless experiences sounds like your thing, we want to meet you.

𝘑𝘰𝘪𝘯 𝘶𝘴 𝘢𝘯𝘥 𝘵𝘶𝘳𝘯 𝘨𝘳𝘦𝘢𝘵 𝘤𝘰𝘯𝘷𝘦𝘳𝘴𝘢𝘵𝘪𝘰𝘯𝘴 𝘪𝘯𝘵𝘰 𝘶𝘯𝘧𝘰𝘳𝘨𝘦𝘵𝘵𝘢𝘣𝘭𝘦 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴.

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