Field Support Analyst

2 semanas atrás

Curitiba, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Field Support Analyst who wants to learn and transform his career.

In this role you will: (responsibilities):
The support services at the user's table (Desk Side) are made up of the following components:
Laptops/Desktops
Thin client
Basic printer support
Coordinate with a third-party vendor for hardware or software issues
Hardware repair (break fix)
Software repair (break fix)
Repair services (Break-Fix) will be managed by a dedicated Desk Side engineer at each site.
Engineers must maintain, update, and oversee every aspect of computer networks
Assist customers in their inquiries and provide troubleshooting support when needed
Provide training and assistance to IT technicians and help desk technicians
Design computer systems to meet the particular needs of the organization
Act as the first point of contact for clients concerning their computer systems and hardware issues
Ensure proper logging and documentation of all issues
Monitor daily performance of systems
Turn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the case
Engineers will be expected to install and configure computer applications
Portuguese Language (English as a Second Language)
Support services at the user's Desk (Desk Side) The service hours will be covered according to the need of the locality. For Manufacturing Plants, 7x24 coverage is required. In locations with business hours, service will be provided during business hours.
Remote Support Services at the User's Desk (Remote Desk Side) Remote support at the User's Desk or (Remote Desk Side) applies to sites that do not have constant service coverage, therefore. applies Remote Support on the User Desk (Remote Desk Side)

Mandatory Skills:
Intermediate English
Laptop/Desktop Windows Knowledge, Networking (L2 level)

Desirable Skills:
MS Office, Teams

What do we offer?
TCS Benefits – Brazil:
Health insurance
Dental Plan
Life insurance
Transportation vouchers
Meal/Food Voucher
Childcare assistance
Gympass
TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
#Buildingonbelief

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