🤝 Customer Success Manager

4 semanas atrás

Belo Horizonte, Brasil HeadOffice.ai Tempo inteiro

📍 Remoto | 🏢 HeadOffice.ai – San Francisco


Sobre a posição

A HeadOffice.ai, empresa americana líder em Agentes de Inteligência Artificial para franquias e PMEs, está em expansão acelerada e busca um(a) Customer Success Manager (Enterprise) para atuar diretamente com grandes contas (Enterprise) no Brasil. Esta é uma posição estratégica, com impacto direto na renovação, expansão e sucesso dos clientes.


Responsabilidades

  • Analisar workflows do cliente para identificar oportunidades de usos de Agentes de IA
  • Gerenciar carteira de clientes enterprise (4–6 contas estratégicas).
  • Conduzir QBRs (Quarterly Business Reviews) e planos de sucesso.
  • Garantir a adoção da plataforma e expansão de uso em diferentes áreas.
  • Identificar e conduzir oportunidades de upsell e cross-sell.
  • Monitorar health score, churn risk e engajamento.
  • Ser a principal ponte entre cliente e áreas internas (Produto, Tech, Comercial).
  • Elaborar relatórios executivos para liderança dos clientes.


Requisitos

  • 3+ anos de experiência em Customer Success B2B SaaS.
  • Experiência com contas enterprise (indústria, grandes franquias, serviços).
  • Capacidade de construir relacionamento com stakeholders C-level.
  • Perfil orientado a dados, com experiência em métricas de adoção, churn e expansão.
  • Excelente comunicação oral e escrita em português.
  • Inglês técnico/intermediário para lidar com materiais e equipe global.


Diferenciais (nice to have)

  • Experiência com franchising ou redes de varejo/serviços.
  • Vivência em startups ou scale-ups.
  • Conhecimento em ferramentas de CS (HubSpot, Gainsight, Totango ou similares).


O que oferecemos

  • Trabalho em uma empresa americana líder em IA.
  • Atuação estratégica com clientes enterprise de alto impacto.
  • Cultura de inovação e crescimento acelerado.
  • Ambiente remoto, colaborativo e internacional.
  • Pacote competitivo com fixo + bônus de performance.


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