Customer and Back Office Manager
2 semanas atrás
Who are we? Samsung Electronics has grown into one of the world’s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't.
Looking for more? Visit our website or our career page HERE
Areas of Responsibilities in this role, you will be responsible for:
BPO Vendor management focus on Customer complain and Backoffice activities;
People management activities;
Process definition/ deployment and continuous improvement
KPI management and reporting;
Customer escalation and resolution management;
Responsible by Operations forecast and payment validation;
Lead the Monthly Business Sessions to ensure adherence of Vendor contract;
Work close of Legal team to ensure the Customers solutions.
Requirements
Academic Background: Administration; Process Engineer or related;
Professional Experience: Solid experience in Operation management and people management; Service experience activities; Customer experience activities;
Specific knowledge / skills: Process driven; Consumer defense code knowledge; data analysis; negotiations capabilities
Languages: English for read / write and communication
Preferred:
Excel advanced lever.
Artificial Intelligence knowledge.
Communication capacities.
Why is Samsung Electronics the place to be?
Join a Global Team
Work with a dynamic and diverse team, constantly interacting with different cultures.
Tackle Big Challenges
Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.
Shape the Future
Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.
Make an Impact
Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.
Benefits :
Comprehensive health and wellness programs
Professional development opportunities
Opportunities for career advancement
Global networking and collaboration
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