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Field Service Specialist

6 meses atrás

São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

The Position:

The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and utility-scale solar.

Essential Duties and Responsibilities:

  • Perform as a lead on more complex field engineering assignments
  • Perform pre-commissioning (with and without grid emulator) and commissioning of solar inverters achieving the milestones agreed with utility scale customers
  • Perform and/or lead Preventive Maintenance and O&M activities as needed
  • Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverter
  • Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed
  • Perform and/or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients
  • Provide feedback to the engineering team on possible mechanical and electrical design improvements
  • Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project
  • Work with customer SCADA engineers to set-up systems communication and parameters
  • Create Field Service procedures if there is not available for trouble-shooting, and maintenance
  • Participate on training material some customers as requested but the Training Manager
  • Research alternative components that can be used in the field
  • Coordinate with R&D engineering in China if required help during troubleshooting
  • Take the lead in some projects such as upgrades or retrofit as well as commissioning
  • Independently performs a range of field service tasks involving communication with Factory Engineering

and Customer’s solar plant engineer

  • Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants
  • Help on the repair activities in the Service center
  • Prepare, deliver and submit field reports to customer and management
  • Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work
  • Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations

Minimum Requirements:

  • Previous experience in Field Service
  • Previous experience in solar inverters
  • Must possess the ability to work with test equipment and hand tools as required
  • Must possess customer service, problem-solving skills, and possess decision making and analytical skills
  • Must possess effective written and verbal communication skills
  • Must be able to closely follow instruction and pre-established procedures/SOP to perform the ductions of the job
  • Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)
  • Electrical Safety

Education or Desired License and Certificates:

  • Bachelor’s degree or Technical degree with equivalent experience
  • Solar industry experience is required

MANDATORY: Advanced English or above

Competencies

  • Technical problem solving/analytical skills
  • Self-starter, strong initiatives and an excellent communicator
  • System and product level mindset
  • Organization, detailed-oriented nature and strong initiative
  • Strong technical support focus and a service-oriented individual both with Sales team and customers

Work Location and Status:

  • São Paulo or Metropolitan region of Minas Gerais (Juiz de Fora, Montes Claros, Pirapora or Belo Horizonte)
  • Office in Osasco, SP
  • Availability to national and international travels (70-80%)