Field Service Specialist

2 meses atrás

são paulo, Brasil BTG Group Tempo inteiro

General Summary:

The Field Service Specialist will assist customers with installation, start-up, calibration, training, troubleshooting and technical information for BTG products in the pulp and paper industry. This role will have close customer relationships that will range from E/I supervisors, process engineers and a range of key mill members. This role will work closely with the service manager, service team, sales, and applications team. The territory for this role will include regional coverage South America. Travel outside of the region may be required to support BTG projects.


Responsibilities:

  • Travel to customer location for service. A minimum of 75% of time will be spent travelling.
  • Be actively involved with the customer during installation and start up.
  • Make recommendations to improve accuracy, reliability, and usefulness of BTG products.
  • Perform product and application training for mill personnel as needed.
  • Follow projects closely to ensure customer understanding and acceptance.
  • Advise sales personnel of any potential customer needs for additional BTG products.
  • Advise Engineering, R&D, QC and/or Manufacturing of any product issues so they can be addressed and solved. This includes writing Quality Improvement (QIP)reports to the manufacturing facilities.
  • Provide warranty repair and courtesy visits in special cases in order to resolve customer issues.
  • Maintain customer equipment history and contact customer when preventative maintenance is due.
  • Maintain records and files for equipment and mills.
  • Encourage customers to maintain their existing BTG equipment and to upgrade to new technology products when warranted.
  • Responsible for own personal safety, the safety of the team and those around you.
  • Work in accordance with and enforce compliance with all BTG policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy and Export Compliance) to maintain BTG reputation and image.


Organizational Responsibility Statement:

In addition to the job-specific responsibilities listed above, all employees are expected to support and model BTG's Code of Conduct and support BTG Values: Innovative, Reliable, Fair, Sustainable and Ambitious. Employees will be held accountable for knowledge and effective application of these principles.


Required Knowledge, Skills and Abilities:

  • Must be a “people person” – one who enjoys engaging the customer, travelling and is excellent in communication and follow-up.
  • Strong analytical and troubleshooting skills.
  • Ability to work with a high degree of autonomy; prioritize, organize, and work independently.
  • Flexible and able to travel 75% of the time. Domestic air travel may be necessary, up to 25%.
  • Excellent computer skills, strong knowledge of MS Office.
  • Must be able to learn and use remote service tools as required.


Required Education/Experience:

  • Minimum 5-year technical degree in electronics/instrumentation or equivalent experience.
  • A successful track record in technical support in an industrial environment.


Recruitment Privacy Notice:

Please note, before applying to a BTG job posting or sending us your resume/CV, kindly refer to BTG’s Recruitment Privacy Notice which is available on our website at


We thank you for the interest in BTG; however, only those candidates selected for an interview will be contacted.

  • Field Service Specialist

    2 meses atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    2 meses atrás

    São Paulo, Brasil BTG Group Tempo inteiro

    General Summary:The Field Service Specialist will assist customers with installation, start-up, calibration, training, troubleshooting and technical information for BTG products in the pulp and paper industry. This role will have close customer relationships that will range from E/I supervisors, process engineers and a range of key mill members. This role...

  • Electrical Field Service Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil Eaton Tempo inteiro

    **About Eaton:**Eaton is a leading power management company that provides solutions to help customers manage electrical, hydraulic, and mechanical power - more safely, reliably, and efficiently.**Salary Range:** $70,000 - $90,000 per year**Job Description:**We are seeking an Electrical Field Service Specialist to join our team. The successful candidate will...

  • Field Service Specialist

    4 semanas atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position:The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    4 semanas atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position:The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    4 semanas atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position:The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    4 semanas atrás

    São Paulo, SP, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    4 semanas atrás

    São Paulo, Brazil, BR Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position:The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Clinical Specialist

    2 meses atrás

    São Paulo, Brasil Products and Features Brasil Tempo inteiro

    As a Field Clinical Specialist, you will have the opportunity to apply your expertise in a dynamic role that offers valuable exchanges with physicians, nurses, and other healthcare professionals. At the same time, you will learn about our innovative products and how they can save the lives of thousands. Tricuspid regurgitation (TR) remains an under-treated...

  • Field Service Specialist

    2 meses atrás

    São Paulo, Brasil BTG Group Tempo inteiro

    General Summary:The Field Service Specialist will assist customers with installation, start-up, calibration, training, troubleshooting and technical information for BTG products in the pulp and paper industry. This role will have close customer relationships that will range from E/I supervisors, process engineers and a range of key mill members. This role...

  • Specialist

    3 meses atrás

    São Paulo, Brasil JUICE Tempo inteiro

    i Ad Legal Specialist i Ad Sportsbook SpecialistSpecialistJoin JUICE as a paid social specialist to work with a variety of fun brands and tech startups You’ll be responsible for building strategy, building Treasury Specialist Vivo is looking for a Treasury Specialist for Brazil team!Location: Brooklin Novo, São Paulo, BrazilVivo is a leading global...

  • Auxiliar de serviços gerais – Allis Field Marketing

    2 meses atrás

    São Paulo, Brasil Allis Field Marketing Tempo inteiro

    Título da Vaga: Auxiliar de Serviços GeraisNome da Empresa: Allis Field MarketingLocalização: São Paulo – SPDescrição da Vaga: Irá coletar resíduos sólidos, limpar os coletores de resíduos, limpar diversas áreas do hospital e organizar os equipamentos e a rotina de trabalho.Benefícios: A CombinarFormação Acadêmica: Ensino Médio...

  • Field Service Specialist

    2 meses atrás

    São Paulo, SP, Brasil BTG Group Tempo inteiro

    General Summary: The Field Service Specialist will assist customers with installation, start-up, calibration, training, troubleshooting and technical information for BTG products in the pulp and paper industry. This role will have close customer relationships that will range from E/I supervisors, process engineers and a range of key mill members. This role...

  • Comprador | Track&Field | São Paulo

    4 semanas atrás

    São Paulo, Brasil Track&Field Tempo inteiro

    Job descriptionMissão da Área A área de Compras diretas da Track&Field tem como missão promover o bom relacionamento com os parceiros de negócio, garantindo assim que os materiais, suprimentos, produtos acabados e serviços necessários para o abastecimento de nossa rede de lojas sejam adquiridos de forma eficiente, econômica e oportuna.Somos...

  • Auxiliar de serviços gerais – Allis Field Marketing

    2 meses atrás

    São Paulo, Brasil allis field marketing Tempo inteiro

    Título da Vaga: Auxiliar de Serviços Gerais Nome da Empresa: Allis Field Marketing Localização: São Paulo – SP Descrição da Vaga: Irá coletar resíduos sólidos, limpar os coletores de resíduos, limpar diversas áreas do hospital e organizar os equipamentos e a rotina de trabalho. Benefícios: A Combinar Formação Acadêmica: Ensino Médio...

  • Field Application Specialist – Danaher

    2 meses atrás

    São Paulo, Brasil Danaher Tempo inteiro

    Titulo da Vaga: Field Application Specialist Nome da Empresa: Danaher Salário: Localização: São Paulo – SP Descrição da Vaga: Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping...

  • Planning Specialist

    3 meses atrás

    São Paulo, Brasil SHEIN Tempo inteiro

    Planning Specialist:We are seeking a detail-oriented and analytically minded individual to join our team as a Planning Specialist. The ideal candidate will possess strong numerical skills and strategic thinking, experience in comercial planning, category strategy, and forecasting. A background in business administration, economics, engineering, or related...

  • Financial Services Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil PayJoy Inc. Tempo inteiro

    About PayJoyWe are a mission-driven financial service provider dedicated to helping underserved customers in emerging markets achieve financial stability and success. Our innovative technology allows us to lend through patented digital collateral, offering the lowest costs and highest qualification rates in the industry.Role OverviewWe are seeking an...

  • Fashion Planning Specialist

    3 meses atrás

    São Paulo, Brasil SHEIN Tempo inteiro

    i Ad Fashion Planning SpecialistFashion Planning Specialist - Trends · We are seeking a highly motivated and detail-oriented Planning Specialist - Trends to join our dynamic team at Shein, a leading fashion e-commerce company that believes in the power of diversity and innovation. · The ideal candidate will pos ... Fashion Planning SpecialistFashion...

  • Field Application Specialist

    4 semanas atrás

    São Paulo, Brasil Danaher - Global Tempo inteiro

    Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to...