Customer Success Analyst

About Teachable: Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable's unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communities—entirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.com. Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company's journey? As part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team What is the role? This is a Senior Customer Success Analyst role for someone who operates comfortably without a fixed scope, moves fluidly between strategy and execution, and takes ownership not just of relationships, but of outcomes. At Teachable, creators are entrepreneurs who build, market, and scale digital education businesses, using our platform as their core operating system. You will own a portfolio of high-potential creators and drive retention, growth, and expansion by acting as a strategic and tactical advisor. This role goes beyond relationship management: you will diagnose business challenges, form a point of view, and deliver clear, actionable recommendations that help creators scale their businesses through product adoption, marketing, and growth strategies. As our Customer Success model continues to evolve, the scope and engagement approach of your portfolio may change over time. This role is well-suited for someone who is comfortable operating in this context and adjusting priorities thoughtfully as the team scales. In this role you'll: Own and manage a portfolio of high-potential creators, where portfolio size, composition, and engagement approach may evolve over time as our Customer Success model continues to take shape. Be accountable for retention and growth outcomes across your portfolio by turning goals into concrete success plans, defining what "good" looks like for each account, and influencing customer decisions through clear recommendations, follow-ups, and next steps. Act as a trusted advisor by diagnosing business problems, forming a point of view, and recommending specific actions related to sales, marketing, monetization, and platform usage. This role requires comfort moving from strategy to tactics (including discussing offers, funnels, launches, pricing, and distribution) and clearly articulating what the customer should do next. Engage directly and hands-on with creators across your portfolio, flexing between high-touch 1:1 support and scalable engagement models as needed. You will help design, run, and iterate on scalable initiatives (e.g. group coaching, campaigns, enablement content) as we continue to evolve our engagement playbooks. Drive product adoption by connecting Teachable's features and tools to concrete business use cases, helping creators understand what to adopt, when to adopt it, and how it supports their growth. Work cross-functionally with Product, Marketing, PMM, Sales, Support, Data, and Revenue Operations to surface customer insights, align on priorities, and influence decisions that improve the end-to-end creator experience. Actively contribute to the evolution of our Customer Success function by identifying patterns across your portfolio, testing new approaches, documenting what works (and what doesn't), and translating individual insights into repeatable motions for the broader team. Must haves: 4+ years of experience owning a book of business in Customer Success, Account Management, Sales, or Business Development, with direct responsibility for retention, expansion, or revenue outcomes, beyond relationship maintenance Experience managing a portfolio where growth was not guaranteed, requiring you to diagnose why accounts were plateauing and to take ownership of changing those outcomes Proven ability to advise customers running complex businesses, with multiple stakeholders and unclear paths to growth, translating ambiguity into clear priorities and execution plans Demonstrated comfort operating across high-touch and scaled engagement models, including knowing when to go deep 1:1 and when to drive impact through programs, campaigns, or enablement Ability to develop a clear point of view, challenge customer assumptions, and influence decisions Track record of turning incomplete data and weak signals into structured action plans, and following through to drive measurable business results Strong analytical skills, with hands-on experience using customer, revenue, and product data to identify risks, opportunities, and concrete levers for growth Practical experience using CRM and analytics tools to actively manage, prioritize, and evolve a portfolio strategy Fluent in English, with confidence leading both strategic and tactical conversations (all of your portfolio will speak english) Nice to haves: Experience working with founders, creators, or entrepreneurs who own both strategy and execution of their businesses Background in growth, monetization, or go-to-market strategy, particularly in digital or SaaS businesses Experience designing, running, or iterating on scaled Customer Success motions (programs, group coaching, campaigns, enablement) alongside 1:1 engagement You'll be a great fit for this role if you: Enjoy a proactive, growth-oriented Customer Success role, where you go beyond relationship maintenance and actively identify opportunities to drive customer impact Thrive in a dynamic environment, managing evolving portfolios and adapting your engagement approach as customer needs change Prefer working with autonomy and judgment, using your experience to make decisions rather than relying solely on rigid playbooks This is a CLT contract with full benefits, paid in $BRL. Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.