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Customer Support

3 meses atrás

Porto Alegre, Brasil VOMAIO Tempo inteiro

We have partnered with a revolutionary iGaming company that is redefining the PAM landscape in North America.

They are experiencing phenomenal growth in the U.S. and Canadian markets, this is your chance to join their team at a pivotal moment and contribute to their mission of transforming the industry.


Job Overview

We are seeking a motivated individual to join our team as a Customer Support Agent. The ideal candidate

will have a good understanding of IT concepts, good customer support experience, excellent

communication skills and the ability to thrive in a fast-paced environment.


Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.
  • Provide accurate information regarding products, services, and policies.
  • Troubleshoot and resolve customer issues in a timely manner.
  • Document and update customer records based on interactions.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Collaborate with team members and other departments to improve customer service processes.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Stay updated on product knowledge and industry trends to better assist customers.


Requirements

  • Proven experience in a customer support role or similar position.
  • Excellent verbal and written communication skills (must be fluent in English).
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations calmly and effectively.
  • Proficient in using customer support software and CRM systems
  • Ability to work independently and as part of a team.
  • Good technical skills and experience using a range of software applications.
  • Experience of working in the iGaming industry is a plus.