SAP Ixp Intern

2 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**Bring out your best**

**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
**1. Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**:with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position title**: SAP iXp Intern - Costumer Interaction Center Support
**Location**: São Leopoldo, RS, Brazil
**Hybrid position (3x/week)**
- Evaluate (from a business perspective) how the customer’s technical issues affect daily business processes
- Manage customer expectations in accordance with established SAP processes and procedures
- Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner
- Assist the customer with a range of queries relating to software download, User ID, license keys
- Proactively assist customers to navigate the SAP support portal and make the most of SAP support
- May deliver info-sessions to customers, internal colleagues and SAP partners
- Involvement in critical customer escalations
- Possibility to engage with global counterparts on projects and key roles

**What you bring**:

- Ongoing Bachelor’s degree in Relations, Computer science, engineering or related area.
- Fluency in English
- Fluency in Spanish is a bonus
- Good customer focus and communication skills (oral/written)
- Strong team player who learns and adapts quickly
- Enjoy and derive satisfaction from direct interfacing with customers
- Self-motivated, passionate & dedicated team player

**Meet your team**:
The Customer Interaction Center is a central point of contact for non-technical customer queries ranging from usability of SAP´s Support Portal and escalation of critical issues to the proactive delivery of customer info sessions. In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: China, Ireland, India and Philippines.
- **Please add your CV in English**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 395410 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Regular Part Time | Additional Locations: #LI-Hybrid.

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