SAP Ixp Intern

Há 6 dias

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Project**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**:
Working in the Regional SAP Mission Control Center (SAP MCC) Latin America & Caribbean (LAC), the intern will work closely with the SAP MCC team in São Leopoldo or São Paulo as well as interact with the other MCC satellites in Mexico, and São Paulo, and with the global MCC community.

**What you’ll do**:
Position Title: SAP iXp Intern - SAP Mission Control Center - Engagement Support

Location: São Leopoldo, RS

**In this role, you’ll**:

- Run existing and create new MCC statistics reports by extracting data from CRM and other sources.
- Assist with Innovation, proposing innovative solutions based on the SAP portfolio (HANA, Cloud, Mobile, IoT) for the global and Regional MCC teams.
- Assist in handling all administrational aspects of the SAP MCC Solution Area Team Lead sessions:

- participate in Solution Area Lead alignment calls, update invitations, send out post-session reports, and create CRM activities.
- Perform data analysis, based of the above extractions.
- Aid (Knowledge Transfer), review data quality and assist with transparency to the SAP MCC 'customers' (Solution Area leads and members, PE Embedded Teams) on SAP MCC related CRM tasks, like maintenance of cases, Top Issues,
- Understand DBS and how Support works in SAP (Enterprise Support, Premium Engagements,)
- Understand the working principles of the Global / Regional SAP MCCs
- Understand SAP Customer Relation Management (CRM) as used in MCC and the available reporting tools
- Understand the technical equipment of the MCC room, incl. how to operate the wall monitors and the dashboards shown on them.
- Keep the SAP MCC documentation up to date.
- Provide all kinds of administrational help to the SAP MCC, like keeping meeting minutes, organizing meetings and operational procedures like case maintenance and KPIS.

**Who you are**:

- Studying Computer Sciences, Business Administration or Information Systems (2nd to 6th semester)
- Expert of MS Office tools (Excel, Word, Power Point, Access and Outlook) is required
- Basic concepts of IT industry
- Advanced English speaking and writing capabilities
- Basic Spanish speaking capabilities are a plus
- Good oral and written communication/presentation skills
- Teamwork is key - locally in São Leopoldo and virtually with the colleagues in the MCC satellites
- Enthusiasm to learn the SAP Services & Support portfolio
- Problem solver profile: self-motivated, hands-on, practical, reliable, accountable
- Self-driven and result focus - Ability to work with low direct supervision
- Ability to learn and execute many tasks at the same time - multi-tasking
- Programing skills are very good plus

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 364529 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid

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