Technical Support Specialist
Há 4 dias
Job Summary:
Hcl Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining technical documentation.
Key Responsibilities:
- Provide technical support to customers via phone, email, and remote desktop sessions
- Troubleshoot and resolve technical issues related to desktop, laptop, and printer hardware and software
- Set up and test desktop computer peripherals for new users
- Perform system changes in accordance with organizational policies
- Conduct remote desktop troubleshooting and document ticket maintenance
- Maintain technical documentation in association with other functional departments
- Own end-to-end activities for new rollouts of OS and applications
- Work on proactive tickets triggered by Workblaze tools until closure or escalation
- Assist users in setting up their VPN, Citrix, Azure, and VDI
Requirements:
- Degree completed or in progress in IT
- Solid experience with hardware and software troubleshooting and network basic support
- Excellent verbal and written communication skills
- Advanced/fluent conversational English (mandatory)
- Intermediate conversational Spanish (mandatory)
Qualifications:
- B-Tech degree
Experience:
- Years of experience in technical support
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