Team lead, revenue excellence center

Há 1 mês

São Paulo, Brasil Netvagas Tempo inteiro

O Team Lead, Revenue Excellence Center, desempenhará um papel crucial na equipe de Revenue Management, liderando uma equipe de especialistas de suporte. Relatando-se ao Gerente do Revenue Excellence Center, você será responsável por garantir o funcionamento eficaz e a otimização do nosso Sistema de Gestão de Receitas (RMS), ao mesmo tempo em que oferece orientação e suporte diário à sua equipe. Além disso, colaborará com outros departamentos e fornecedores externos para oferecer suporte excepcional e contribuir para a melhoria contínua dos nossos processos de gerenciamento de receitas.

Responsabilidades:

  • Liderança de Equipe: Liderar e gerenciar uma equipe de Especialistas em Suporte ao Sistema de Gestão de Receitas, proporcionando orientação, mentoria e suporte para garantir o sucesso da equipe.

  • Conhecimento Técnico: Utilizar suas habilidades técnicas para oferecer suporte ao RMS e auxiliar os membros da equipe na resolução de problemas complexos.

  • Gerenciamento de Projetos: Gerenciar e priorizar projetos de suporte, incluindo gerenciamento de filas, eficiência de sistemas, atualizações de processos e implementação de novos recursos do RMS.

  • Ponto de Escalação: Atuar como ponto de escalação para problemas técnicos desafiadores e garantir sua resolução em tempo hábil.

  • Treinamento e Desenvolvimento: Treinar e desenvolver os membros da equipe, garantindo que possuam as habilidades e conhecimentos necessários para se destacarem em suas funções.

  • Documentação: Manter documentação abrangente de configurações do sistema, processos e procedimentos de resolução de problemas para a equipe.

  • Colaboração: Colaborar com equipes multifuncionais, incluindo TI, Vendas e Finanças, para garantir a integração perfeita do RMS com outros sistemas e processos.

  • Relatórios: Gerar e analisar relatórios relacionados ao desempenho da equipe, uso do sistema e tendências de tickets de suporte.

Experiência e Habilidades Requeridas:

  • "Superusuário" de Sistemas de Gestão de Receitas, com experiência comprovada em RM.

  • 2 a 4+ anos de experiência em RM na indústria hoteleira.

  • Fluência em inglês e espanhol.

  • Forte conhecimento prático de PMS, CRS, gerenciamento de canais e outros sistemas hoteleiros e de distribuição subsequentes.

  • Capacidade de trabalhar de forma autônoma em situações de alta pressão e impulsionar o desempenho e o crescimento de uma equipe pequena.

  • Boas habilidades organizacionais e de gerenciamento de tempo.

  • Fortes habilidades de comunicação - Excelentes habilidades de comunicação verbal e escrita.

  • Paixão por ajudar os hotéis a capitalizar as oportunidades de gestão de receitas.

  • Team Lead Revenue Excellence Center

    2 meses atrás

    São Paulo, Brasil AccorCorpo Tempo inteiro

    Job DescriptionThe Team Lead Revenue Excellence Center will be a crucial part of our Global Revenue Management team, responsible for leading a team of Brazilian support specialists.Reporting to the Manager Revenue Excellence Center located in France, you will ensure the smooth operation and optimization of our RMS while providing guidance and support to your...

  • Team Lead Revenue Excellence Center

    Há 5 dias

    São Paulo, São Paulo, Estado de São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    4 semanas atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    1 semana atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    Sao Paulo, Brasil AccorCorpo Tempo inteiro

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    1 semana atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    São Paulo, Brasil Accor Tempo inteiro

    Company Description Join  us at Accor,  where  life pulses  with  passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    são paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 semanas atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    1 semana atrás

    São Paulo, Brasil Accor Tempo inteiro

    Company Description Join  us at Accor,  where  life pulses  with  passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other...

  • Team Lead Revenue Excellence Center

    1 semana atrás

    são paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    1 semana atrás

    São Paulo, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    São Paulo, Brazil, BR Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 semanas atrás

    São Paulo, Brazil, BR Accor Tempo inteiro

    Join us at Accor, where life pulses with passion!By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 meses atrás

    São Paulo, SP, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead Revenue Excellence Center

    2 semanas atrás

    São Paulo, SP, Brasil Accor Tempo inteiro

    Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career...

  • Team Lead, Revenue Excellence Center

    2 meses atrás

    São Paulo, Brasil HotelConsult Tempo inteiro

    O Team Lead, Revenue Excellence Center, desempenhará um papel crucial na equipe de Revenue Management, liderando uma equipe de especialistas de suporte. Relatando-se ao Gerente do Revenue Excellence Center, você será responsável por garantir o funcionamento eficaz e a otimização do nosso Sistema de Gestão de Receitas (RMS), ao mesmo tempo em que...