Team Lead, Revenue Excellence Center

3 semanas atrás

São Paulo, Brasil HotelConsult Tempo inteiro

O Team Lead, Revenue Excellence Center, desempenhará um papel crucial na equipe de Revenue Management, liderando uma equipe de especialistas de suporte. Relatando-se ao Gerente do Revenue Excellence Center, você será responsável por garantir o funcionamento eficaz e a otimização do nosso Sistema de Gestão de Receitas (RMS), ao mesmo tempo em que oferece orientação e suporte diário à sua equipe. Além disso, colaborará com outros departamentos e fornecedores externos para oferecer suporte excepcional e contribuir para a melhoria contínua dos nossos processos de gerenciamento de receitas.

Responsabilidades:

  • Liderança de Equipe: Liderar e gerenciar uma equipe de Especialistas em Suporte ao Sistema de Gestão de Receitas, proporcionando orientação, mentoria e suporte para garantir o sucesso da equipe.

  • Conhecimento Técnico: Utilizar suas habilidades técnicas para oferecer suporte ao RMS e auxiliar os membros da equipe na resolução de problemas complexos.

  • Gerenciamento de Projetos: Gerenciar e priorizar projetos de suporte, incluindo gerenciamento de filas, eficiência de sistemas, atualizações de processos e implementação de novos recursos do RMS.

  • Ponto de Escalação: Atuar como ponto de escalação para problemas técnicos desafiadores e garantir sua resolução em tempo hábil.

  • Treinamento e Desenvolvimento: Treinar e desenvolver os membros da equipe, garantindo que possuam as habilidades e conhecimentos necessários para se destacarem em suas funções.

  • Documentação: Manter documentação abrangente de configurações do sistema, processos e procedimentos de resolução de problemas para a equipe.

  • Colaboração: Colaborar com equipes multifuncionais, incluindo TI, Vendas e Finanças, para garantir a integração perfeita do RMS com outros sistemas e processos.

  • Relatórios: Gerar e analisar relatórios relacionados ao desempenho da equipe, uso do sistema e tendências de tickets de suporte.

Experiência e Habilidades Requeridas:

  • "Superusuário" de Sistemas de Gestão de Receitas, com experiência comprovada em RM.

  • 2 a 4+ anos de experiência em RM na indústria hoteleira.

  • Fluência em inglês e espanhol.

  • Forte conhecimento prático de PMS, CRS, gerenciamento de canais e outros sistemas hoteleiros e de distribuição subsequentes.

  • Capacidade de trabalhar de forma autônoma em situações de alta pressão e impulsionar o desempenho e o crescimento de uma equipe pequena.

  • Boas habilidades organizacionais e de gerenciamento de tempo.

  • Fortes habilidades de comunicação - Excelentes habilidades de comunicação verbal e escrita.

  • Paixão por ajudar os hotéis a capitalizar as oportunidades de gestão de receitas.

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