Customer Support Engineer
3 semanas atrás
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.The RoleWe are seeking an experienced Customer Support Engineer to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you.Responsibilities:Manage large amounts of incoming tickets.Provide support to answer inquiries on products.Accept and handle technical requests.Triage tickets to the correct L2 teams.Follow communication procedures, guidelines and policies.Provide accurate, valid and complete information by using the right methods/tools.Build sustainable relationships and trust with customers through open communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Take the extra mile to engage customers.Performs other specific duties or assignments as directed by Team Manager.Skills And Qualifications:A Bachelor’s in Computer Science or related field.2+ years of demonstrable experience in technical customer support.Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.Must have technical and analytical ability to diagnose problems.Basic understanding of frameworks such as Agile, ITIL, COBIT.Proficient with ticketing tools ( Zendesk, Jira, Salesforce).Solid understanding of web page construction (HTML, CSS, JavaScript).Know how to execute standard debugging for website issues.Why Join JoVE?A competitive compensation package.You will make a direct impact in accelerating science research and education.Opportunity to work with global teams and in an environment that promotes innovation and collaboration.Our strong promotion from within culture draws a clear path to advance your career with us
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Enterprise Support Engineer
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Cloud Support Engineer
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Manaus, Brasil Canonical Tempo inteiroJoin to apply for the Cloud Support Engineer role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough...
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Associate Linux Support Engineer
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Technical Support Engineer
1 semana atrás
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Technical Support Engineer
Há 7 dias
Manaus, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team.In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues.You will work closely with the Sales, Customer Success,...
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Associate Linux Support Engineer
1 semana atrás
Manaus, Brasil Canonical Tempo inteiroJoin to apply for the Associate Linux Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...
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Desktop Support Engineer
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Manaus, Brasil N Consulting Global Tempo inteiroJob responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software.Handle more complex issues that Level 1 support cannot resolve and elevate to Level 3 if necessary.Use remote access tools to troubleshoot and fix issues without needing to be physically present.Provide support to users...
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Technical Support Engineer
2 semanas atrás
Manaus, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team.In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues.You will work closely with the Sales, Customer Success,...
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Customer Support Officer
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Customer Support Officer
4 semanas atrás
Manaus, Brasil Loqus Business Intelligence Tempo inteiroLocation: Remote At Loqus, we believe in innovation, collaboration, personal growth and having fun. We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life. Join us in shaping the future of...
