Director of Customer Service

Há 4 dias


Brasília, Brasil SmartConsulting.net Tempo inteiro

Location: São Paulo, BrazilJob Overview:The Director of Customer Service and Ombudsman will oversee all aspects of customer service operations and act as an impartial advocate for customers. This role is essential for maintaining customer trust and loyalty by ensuring that customer issues are resolved fairly and efficiently. The successful candidate will manage the customer service team, develop and implement customer service strategies, and handle complex customer complaints and disputes.Key Responsibilities:Lead and manage the customer service team, providing training, support, and development opportunities.Develop and implement customer service policies, procedures, and standards to ensure consistent and high-quality service.Serve as the ombudsman, acting as an impartial mediator for customer complaints and disputes.Investigate and resolve complex customer issues, ensuring fair outcomes and maintaining customer satisfaction.Monitor and analyze customer service metrics and feedback to identify areas for improvement.Collaborate with other departments to address systemic issues affecting customer satisfaction.Prepare and present regular reports on customer service performance to the executive team.Stay informed about industry best practices and emerging trends in customer service and dispute resolution.Foster a customer-centric culture within the organization, promoting a commitment to excellence and fairness.Ensure compliance with relevant regulations and standards related to customer service and dispute resolution.Qualifications:Bachelor’s degree in Business Administration, Communications, or a related field; Master’s degree preferred.Minimum of 3 years of experience in a customer service leadership role.Good knowledge of English and Portuguese.Understanding of the iGaming industry, regulatory environment, and market trends is highly desirable.Proven experience as an ombudsman or in a similar role, handling complex customer complaints and disputes.Strong knowledge of customer service principles, practices, and technologies.Exceptional communication, negotiation, and conflict resolution skills.Excellent analytical and problem-solving abilities.Proficiency in customer service software and tools.High level of integrity, empathy, and professionalism.Interested?If the position has caught your attention and you wish to apply, please upload your CV along with your contact info.#J-18808-Ljbffr



  • Brasília, Brasil DoorDash Tempo inteiro

    About the Team The Global Customer Support and Integrity Operations team’s primary focus is to retain customers and create the best possible experience for them. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving. The...


  • Brasília, Brasil Boeing Tempo inteiro

    Regional Managing Director page is loadedRegional Managing Director Company: BBST - BrazilJob ID: 00000442607Date Posted: 2025-01-17Location: BRA - Sao Jose dos Campos, Brazil, BRA - Sao Paulo, BrazilJob Description Qualifications:Boeing Brazil Boeing Global Services (BGS) is seeking a Regional Managing Director to lead the account director team for...


  • Brasília, Brasil Genesys Tempo inteiro

    Director of External Communications, LATAM Apply locations Sao Paulo, BrazilTime type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: JR106518Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...


  • Brasília, Brasil Wish Tempo inteiro

    Wishpond Technologies currently has the position of Customer Success Director available, and we’re excited to tell you about it!OVERVIEWWe are searching for a Customer Success Director (we call it Partner Success Director at Wishpond) to join our team. It will be a temporary appointment for approximately 6 months, which will allow us to more closely align...

  • Technical Director

    Há 4 dias


    Brasília, Brasil South America Tempo inteiro

    Job Title Technical Director Company Sinergia Consultoria e Serviçios Tecnicos LTDA Country BrazilElectrical Engineer, specialist in Photovoltaic Solar Energy Projects in MMGD and self-production. He has developed more than 500MW of projects for Parecer de Acesso in 24 concessionaires across the country. He actively participated in the ABNT commission...


  • Brasília, Brasil Zscaler LATAM Tempo inteiro

    The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution...

  • Managing Director

    Há 4 dias


    Brasília, Brasil South America Tempo inteiro

    Markus Vlasits started as a consultant at McKinsey & Company in Germany and has been active in the solar PV industry for 17 years in several executive positions. In 2007-2009, he was Production Manager of crystallization and wafering at Q.Cells SE, Thalheim, Germany, where he reached a vice-presidential role in Sales Operations. Moving to Brazil in 2013, he...

  • Delivery Director

    Há 5 dias


    Brasília, DF, Brasil BairesDev Tempo inteiro

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Delivery Director at...

  • Delivery Director

    1 semana atrás


    Brasília, Brasil Tbwa ChiatDay Inc Tempo inteiro

    We are currently looking for a talented individual to join our company as a Delivery Director. As part of our team, you will lead our client delivery operations with a team of professionals, develop our professional services engagements, and support a culture of continuous improvement.Work at Exadel - Who We Are:Since 1998, Exadel has been engineering its...


  • Brasília, Brasil Questrade Financial Group Tempo inteiro

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...


  • Brasília, Brasil Questrade Financial Group Tempo inteiro

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...

  • Delivery Director

    Há 4 dias


    Brasília, Brasil Exadel Inc. Tempo inteiro

    We are currently looking for a talented individual to join our company as a Delivery Director. As part of our team, you will lead our client delivery operations with a team of professionals, develop our professional services engagements, and support a culture of continuous improvement.Work at Exadel – Who We Are:Since 1998, Exadel has been engineering its...


  • Brasília, Brasil Solvd Tempo inteiro

    Solvd Inc. is a premier software engineering company. We have 8 offices across the globe and over 800 international employees on staff. With over 12 years of experience, highly skilled teams around the world and deep industry knowledge, we help clients create software that improves their operations and opens new markets. We have built an impressive roster of...


  • Brasília, Brasil Datadog Tempo inteiro

    Our Director, Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Executives who are responsible for driving new business through the full sales cycle.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid...


  • Brasília, Brasil JATO Tempo inteiro

    Job Details: Customer Experience Specialist JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our...


  • Brasília, Brasil Impactfrance Tempo inteiro

    Join the Adventure at MORFO - Restoring tropical forest ecosystems across the globe! Are you ready to be part of an exciting journey with MORFO, a rapidly growing forest ecosystem restoration company making a global impact on climate change, biodiversity, and society? We are a team of passionate individuals with cutting-edge science, innovation, and...


  • Brasília, Brasil Sigga Technologies Tempo inteiro

    Job description Customer SuccessÉ necessário ter inglês avançado, ter atuado com EAM e SAP.About UsWith offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet! Innovation is in our blood! Our team is leading the way by delivering features companies need to stay competitive. All of...


  • Brasília, Brasil Sigga Technologies Tempo inteiro

    Job description Customer SuccessÉ necessário ter inglês avançado, ter atuado com EAM e SAP.About UsWith offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet!Innovation is in our blood!Our team is leading the way by delivering features companies need to stay competitive.All of this...


  • Brasília, Brasil Sigga Technologies Tempo inteiro

    Job description Customer SuccessÉ necessário ter inglês avançado, ter atuado com EAM e SAP.About UsWith offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet! Innovation is in our blood! Our team is leading the way by delivering features companies need to stay competitive. All of...


  • Brasília, Brasil Pentasia Tempo inteiro

    Position Overview:The Shift Supervisor is crucial in managing the day-to-day operations of the customer support team, coordinating schedules to meet business requirements and optimizing resource use. This role emphasizes maintaining strong customer accessibility while serving as a go-to for agents with questions on processes. We seek a candidate who is...