Customer Service Shift Leader

2 semanas atrás


Brasília, Brasil Pentasia Tempo inteiro

Position Overview:The Shift Supervisor is crucial in managing the day-to-day operations of the customer support team, coordinating schedules to meet business requirements and optimizing resource use. This role emphasizes maintaining strong customer accessibility while serving as a go-to for agents with questions on processes. We seek a candidate who is detail-oriented, proactive, and driven to support team performance.Primary Duties:Coordinate team schedules to ensure coverage aligns with customer needs and operational goals.Oversee live staffing levels and adjust as needed to sustain high service standards.Act as a primary support for agents, offering process guidance and answering questions.Prepare and equip team members to deliver consistently exceptional service.Monitor daily performance metrics, identifying improvement opportunities to enhance team productivity.Provide constructive feedback and support to help team members achieve service targets.Requirements:Background in customer service or shift management, particularly with experience in scheduling and resource coordination.Excellent organizational and communication skills, with a strong ability to provide clear instructions and support.Flexibility to respond to shifting priorities and make real-time operational decisions.Familiarity with the gambling industry, ideally with insight into the Brazilian market’s specific needs.Fluent in Portuguese, with proficiency in English.#J-18808-Ljbffr


  • Customer Support Engineer

    2 semanas atrás


    Brasília, Brasil BR10 Revvity do Brasil Ltda. Tempo inteiro

    Customer Support Engineer Location(s) : Brazil - Remote (Home Based)About UsRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+...


  • Brasília, Brasil Wahojobs Tempo inteiro

    Looking to make a difference with what you do every day? Our customer service jobs play a huge part in how we take care of our customers.Excel in Your Career as a Customer Service Representative As a customer service representative at The Hartford, you’ll be surrounded by a supportive team with leaders that want to see you succeed – not just...


  • Brasília, Brasil Customer Umbrella LTD Tempo inteiro

    We are looking for experienced Gaming Customer Support Agents with English for our client in the Mobile Games sector.Email Gaming Customer Support Representative (FULL-TIME REMOTE JOB)At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service...


  • Brasília, Distrito Federal, Brasil Its Customer Service Tempo inteiro

    A Its Customer Service está procurando por um profissional competente para atuar como Operador De Telemarketing Intermitente. Esta é uma oportunidade perfeita para quem busca trabalhar em uma equipe dinâmica e contribuir diretamente para o sucesso da empresa.**Descrição do Trabalho:**O Operador De Telemarketing Intermitente será responsável por...

  • Customer Support Agent

    3 meses atrás


    Brasília, DF, Brasil JustMarkets Tempo inteiro

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and creating...


  • Brasília, Distrito Federal, Brasil Buscarvagas - Empregos E Consultoria Brasil Tempo inteiro

    We are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our clients.Key Responsibilities:Respond to customer inquiries and concerns via phone, email, and chat.Provide accurate and timely solutions to customer issues.Collaborate with internal teams to resolve complex customer...


  • Brasília, Brasil Remote Growth Partners Tempo inteiro

    Role ID 0110 - CSRJoin a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM...


  • Brasília, Brasil Remote Growth Partners Tempo inteiro

    Role ID 0110 - CSRJoin a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM...


  • Brasília, Brasil Rarible, Inc. Tempo inteiro

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone.If this resonates...


  • Brasília, Brasil TIDY Tempo inteiro

    TIDY Customer Support SpecialistPhone Calls/Chat/Email Support/Video ChatAbout us:TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil.Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the...

  • Customer Support Specialist

    2 semanas atrás


    Brasília, Brasil Incrementum Tempo inteiro

    Company DescriptionIncrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders.Role DescriptionThis is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries, providing...

  • Customer Service Manager

    3 semanas atrás


    Brasília, Brasil LifeSupplyUSA Tempo inteiro

    LifeSupplyUSA is a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial & household products. We are committed to delivering excellence .We pride ourselves on our dedication to quality, efficiency, and customer satisfaction. As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join...

  • Data Science Leader

    4 semanas atrás


    Brasília, Distrito Federal, Brasil Zubale Tempo inteiro

    We are looking for a Data Science Leader to join our team at Zubale. This role focuses on researching and applying the best machine learning models to the problems our products face today.Key Responsibilities: Research and develop new machine learning models to improve our products Collaborate with cross-functional teams to integrate machine learning...


  • Brasília, DF, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    High School or equivalent diploma. - Intermediate / Advanced English Level (You´ll be in contact with leaders from the other countries). - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency. - Experience with Windows Operating Systems and Microsoft Outlook. - Familiarity with multiple web browsers,...


  • brasília, Brasil TIDY Tempo inteiro

    TIDY Customer Support SpecialistPhone Calls/Chat/Email Support/Video ChatAbout us:TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil.Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the...


  • Brasília, Distrito Federal, Brasil Regus Tempo inteiro

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Community Associate. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.Key ResponsibilitiesProvide exceptional customer service to our members,...


  • Brasília, Distrito Federal, Brasil Valeo Tempo inteiro

    Job SummaryValeo is a global leader in automotive innovation, designing breakthrough solutions to reinvent mobility. As a R&D System Product Technical Leader, you will be part of a project team and work closely with the Project Manager to ensure the complete product definition and validation in accordance with functional and robustness requirements.Key...


  • Brasília, Distrito Federal, Brasil Justmarkets Tempo inteiro

    **About the Role**We are seeking a highly skilled Customer Support Agent to join our team at JustMarkets. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our clients, helping them to achieve their financial goals.Key Responsibilities:Respond to client inquiries and resolve issues in a timely and...


  • Brasília, Brasil Servicology Tempo inteiro

    Servicologyis an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful.Currently, we are looking for aCustomer Support Specialist. You will be able to communicate...

  • Customer Success Manager

    3 semanas atrás


    Brasília, Brasil ServiceNow Tempo inteiro

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...