SAP Strategic Operations Leader

2 semanas atrás

São Paulo, Brasil beBeeProjectManager Tempo inteiro

Job Title: SAP AMS Project Manager ">As a SAP AMS Project Manager, you will be responsible for overseeing incident, problem, change, and enhancement management. This role ensures compliance with SLAs, high-quality service delivery, and alignment with business objectives. ">Key Responsibilities: ">Service & Project Delivery: Manage day-to-day SAP AMS operations, including incident, problem, change, and service request management. Oversee delivery of SAP enhancements, small projects, and rollouts within agreed timelines and budgets. Ensure SLAs, KPIs, and service quality targets are consistently achieved. Coordinate with SAP Basis, Functional, and Technical teams to resolve issues and deliver solutions. Drive root cause analysis and preventive measures to reduce recurring incidents. Stakeholder & Client Management: Act as the primary contact for clients regarding SAP AMS delivery. Facilitate regular status, governance, and steering committee meetings. Build and maintain strong business stakeholder relationships across Finance, Supply Chain, and other SAP domains. Translate business priorities into SAP AMS delivery plans. Team & Vendor Coordination: Manage onshore/offshore AMS delivery teams across SAP modules (FI, CO, MM, SD, PP, etc.). Allocate resources and track performance of functional and technical consultants. Collaborate with third-party vendors for specialized SAP services (e.g., Cloud, S/4HANA, integrations). Governance, Reporting & Financials: Prepare and deliver monthly/quarterly service performance reports. Track AMS budgets, contract compliance, and cost optimization initiatives. Identify and escalate risks/issues with mitigation strategies. Continuous Improvement & Innovation: Recommend SAP process improvements and automation opportunities. Support migration, upgrades, or transition projects (e.g., ECC to S/4HANA). Drive adoption of ITIL best practices, Agile, or DevOps in SAP AMS delivery. ">Requirements: Bachelor's degree in Information Technology, Business, or related field. 7+ years of experience in SAP project/AMS management. Strong knowledge of SAP modules (FI, CO, MM, SD, PP, etc.) and integration points. Experience with ITIL processes (Incident, Problem, Change, Release Management). Proven track record in managing global/onshore-offshore delivery models. Excellent client-facing and stakeholder management skills. PMP, ITIL, or SAP certifications (SAP Solution Manager, Activate, S/4HANA) preferred. ">Benefits: Professional development and constant evolution of your skills, always in line with your interests. Opportunities to work outside Brazil. A collaborative, diverse, and innovative environment that encourages teamwork. TCS Benefits – Brazil: Health insurance, Dental Plan, Life insurance, Transportation vouchers, Meal/Food Voucher, Childcare assistance, Gympass, TCS Cares, Partnership with SESC, Reimbursement of Certifications, Free TCS Learning Portal, International experience opportunity, Discount Partnership with Universities and Language Schools, Bring Your Buddy, TCS Gems, Xcelerate. ")},

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