Av/Desktop It Support Specialist Iii
3 semanas atrás
We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You\'ll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.
Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world\'s largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.
Responsibilities- Serve as the escalation point for Tier 2 on complex, technical customer support issues
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
- Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
- Maintain deep knowledge of the client\'s platform, integrations, APIs, and system behavior
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
- Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
- Participate in post-incident reviews and ensure learnings are translated into process or product changes
- Excellent English and either Spanish or Portuguese communication skills
- 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
- Excellent communication ability, translating technical details into clear explanations for customers and internal teams
- Experience working with product and engineering teams to resolve bugs or product limitations
- Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
- Desire to work in an environment that:
- Maintains a client-centric approach to building products
- Strives to maintain a world-class organization
- Loves technology
- Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
- Demonstrated ability to work independently or as part of a broader team
- Trustworthy, team-oriented, transparent, and fun
- Experience with Python
- Know that your ideas are heard and matter. Think big
- Own your job and be recognized for your contributions
- Work with smart, creative people
- Making mistakes is human. Let\'s learn from them and be transparent
- Be recognized as an individual, no presumptions or judgment. Be the extraordinary you
- 15 days PTO, one floating day, three sick days, and designated national holidays
- Start: ASAP
#J-18808-Ljbffr
-
São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro R$60.000 - R$180.000 por anoSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMFAbout the roleSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMF, This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and...
-
IT Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiroCorporate IT plays a vital role in driving business success. Our team is responsible for identifying technology objectives, evaluating solution options, and implementing technical solutions to achieve strategic goals and meet operational requirements.We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be...
-
IT Desktop Support Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro R$15.000 - R$25.000 por anoJob Title: IT Desktop Support TechnicianJob Type & Location: 100% Onsite - 5 days a weekSite Address: Av. das Nações Unidas, º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , BrazilJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting...
-
Desktop Support Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Cognizant Tempo inteiro**Job Summary****Responsibilities**- Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently.- Oversee the installation configuration and maintenance of desktop hardware and software.- Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site.- Collaborate with other IT team...
-
Junior Helpdesk Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil TransPerfect Tempo inteiroTransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Position TitleJunior Helpdesk Support SpecialistHome DepartmentITSupervisorIT ManagerBusiness UnitNonUS...
-
Desktop Support Engineer
4 semanas atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
-
Desktop Support Engineer
4 semanas atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
-
L2 Desktop Support Engineer
Há 5 dias
São Paulo, São Paulo, Brasil Scionecx Private Limited Tempo inteiro R$1.200 - R$20.700 por anoAbout the RoleWe are seeking a proactive IT Support Specialist (Level 2, 3) to provide frontline technical assistance for Windows-based systems and basic network infrastructure. This role requires on-site presence at our São Paulo office, where you will troubleshoot hardware, software, and network issues to ensure seamless operations for end-users. Fluency...
-
IT Support Specialist
Há 6 dias
São Paulo, São Paulo, Brasil DoorDash Tempo inteiro US$80.000 - US$120.000 por anoAbout The TeamThe IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their...
-
IT Support Specialist
Há 5 dias
São Paulo, São Paulo, Brasil DoorDash Brazil Tempo inteiro US$60.000 - US$80.000 por anoAbout the TeamThe IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their...
