Senior Technical Support Engineer

3 semanas atrás

Brasil Alloy Automation Tempo inteiro
Overview

Alloy Automation (YC W20) is more than just a tech startup - we're building the integration infrastructure that everyone from fast growing startups to Fortune 500s rely on to launch and manage their integrations – at scale. Our engineering team delivers a best in class, incredible experience for our customers who range from global brands like Burberry giant retailers including Amazon and Best Buy. At Alloy, you won't just "do support." You'll be at the intersection of engineering, customer experience, and product innovation — with real ownership, autonomy, and impact. Thousands rely on us daily, and you will be directly responsible for ensuring that experience remains world-class. If you are passionate about debugging, problem-solving, customer empathy, and technical excellence — we want you here.

Responsibilities
  • Customer-Centric Engineering: Act as a frontline engineer diagnosing, debugging, and solving complex issues related to our platform and integrations.
  • Proactive Problem-Solving: Identify systemic issues before they become customer-facing problems by monitoring usage trends and system health.
  • Root Cause Analysis: Work side-by-side with Engineering and Product teams to identify root causes and ensure we're solving the right problems — not just patching symptoms.
  • Bug Investigation and Reporting: Triage bugs, create detailed reproduction cases, and collaborate closely with engineering to deliver high-quality fixes.
  • Product Feedback Champion: Channel feedback from the field into tangible feature requests and product improvements that shape the roadmap
  • Seamless Communication: Serve as the bridge between technical teams and customers, translating complex issues into simple, actionable updates for both technical and non-technical stakeholders
  • Knowledge Building: Develop internal and external documentation, FAQs, playbooks, and troubleshooting guides to elevate the entire support process.
  • Customer Enablement: Help old and new customers and train users to maximize their success with the Alloy platform.
Qualifications
  • 4+ years in a technical support engineering, customer engineering, or developer support role within a SaaS, API-driven, or cloud platform environment.
  • Advanced troubleshooting skills across frontend (React, TypeScript), backend (Node.js), APIs (REST/GraphQL), and databases (MongoDB, PostgreSQL).
  • Comfort working with AWS cloud services (EC2, S3, Lambda) and understanding CI/CD workflows.
  • Ability to write scripts, reproduce issues in code, debug logs, and analyze server-side and client-side issues.
  • You obsess over delivering delightful customer experiences.
  • You view customer problems as opportunities to learn and improve — not just tickets to close.
  • Ability to explain highly technical concepts to non-technical customers clearly and concisely.
  • You keep customers in the loop proactively and are comfortable pushing back when necessary, always with diplomacy and care.
  • Strong cross-functional collaborator — you will be working tightly with Engineering, Product, and Customer Success daily.
  • You thrive in fast-paced environments and are not afraid to challenge assumptions when needed.
  • You don\'t wait to be told what to do — you take initiative, surface risks early, and suggest solutions.

#LI-Remote


#J-18808-Ljbffr

  • Technical Support Engineer

    4 semanas atrás

    Brasil Stigg Tempo inteiro

    1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be...

  • Technical Support Engineer

    3 semanas atrás

    Brasil Adyen Tempo inteiro

    This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and...

  • Technical Support Engineer- Openshift

    3 semanas atrás

    Brasil Red Hat Tempo inteiro

    Join to apply for the Technical Support Engineer - OpenShift role at Red Hat.The Red Hat Center of Excellence (COC) team is looking for a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies to join us remotely in LatAm. As a member of Red Hat's IBM Cloud Pak OpenShift support engineering team, you will provide high-level...

  • Remote IT Support Technician

    4 semanas atrás

    Brasil Support Adventure Tempo inteiro

    Join to apply for the Remote IT Support Technician (Level 2/3/+) role at Support AdventureJoin to apply for the Remote IT Support Technician (Level 2/3/+) role at Support AdventureGet AI-powered advice on this job and more exclusive features.Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live...

  • Remote IT Support Technician

    3 semanas atrás

    Brasil Support Adventure Tempo inteiro

    Join to apply for the Remote IT Support Technician (Level 2/3/+) role at Support AdventureJoin to apply for the Remote IT Support Technician (Level 2/3/+) role at Support AdventureGet AI-powered advice on this job and more exclusive features.Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live...

  • Senior Technical Support Engineer

    3 semanas atrás

    Brasil EPAM Systems Tempo inteiro

    OverviewWe are seeking a highly skilled Senior Technical Support Engineer to join our IT Corporate Systems team and play a critical role in driving operational efficiency through advanced IT solutions.This position requires a combination of strategic insight, technical expertise, and a proactive approach to resolving complex challenges, while collaborating...

  • Product Support Engineer

    2 semanas atrás

    Brasil beBeeTechnical Tempo inteiro

    Job Opportunity: Technical Support Specialist Singular is a leading attribution and marketing analytics platform empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connecting it with lower-funnel attribution, and deliver ROI measurement across every touchpoint. The...

  • Technical Support Engineer

    Há 2 dias

    Brasil Softbinator Technologies Tempo inteiro

    About us At Softbinator Technologies , we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems , collaborate with exceptionally talented engineers , and build ...

  • Technical Support Engineer

    Há 18 horas

    Brasil Softbinator Technologies Tempo inteiro

    About us At Softbinator Technologies , we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems , collaborate with exceptionally talented engineers , and build ...

  • Technical Support Engineer

    4 semanas atrás

    Brasil CrowdStrike Holdings, Inc. Tempo inteiro

    Technical Support Engineer (Remote, BRA) page is loadedTechnical Support Engineer (Remote, BRA)Apply locations Brazil - Remote time type Full time posted on Posted Yesterday job requisition id R24104As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't...