Senior Technical Support Engineer

3 semanas atrás

Brasil EPAM Systems Tempo inteiro
Overview

We are seeking a highly skilled Senior Technical Support Engineer to join our IT Corporate Systems team and play a critical role in driving operational efficiency through advanced IT solutions.

This position requires a combination of strategic insight, technical expertise, and a proactive approach to resolving complex challenges, while collaborating with cross-functional teams to implement scalable and productive IT systems.

Responsibilities
  • Foster relationships with cross-functional teams to understand their business processes and IT requirements
  • Diagnose and troubleshoot network and software issues to minimize operational disruptions
  • Resolve complex hardware, software, and networking challenges to maintain consistent service availability
  • Identify opportunities for process improvement through IT solutions and automation
  • Collaborate with stakeholders to design and implement scalable IT systems and infrastructure
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
  • 5+ years of experience in a Systems Engineer or similar role with demonstrated expertise in Google Workspace administration and engineering for enterprise environments
  • Capability to plan, implement, and manage advanced Google Workspace configurations such as Context-Aware Access (CAA), Data Loss Prevention (DLP), and email authentication protocols like SPF, DKIM, and DMARC
  • Proficiency in managing Google Workspace Advanced Device Management for platforms including ChromeOS, Android, and iOS
  • Expertise in automating Google Workspace tasks via Google Workspace APIs and Google Apps Manager (GAM), including complex scripting for bulk operations and integrations
  • Strong communication skills to clearly explain complex technical concepts to diverse audiences
Nice to have
  • Background in cross-platform device management utilizing tools like Kandji, Intune, and Google Workspace device management for Windows, macOS, and ChromeOS
  • Qualifications in deploying Google Meet hardware and managing unified communications solutions
  • Familiarity with enterprise identity solutions like Okta, Entra ID (Azure AD), and Google Workspace for effective user access management
  • Skills in automation and scripting, utilizing tools such as Python and PowerShell for advanced system integration
We offer
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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