Administrative Analyst

3 semanas atrás

Brasil Blueground Tempo inteiro
Administrative Analyst - Customer Facing

As a Market Operations Associate and part of the Market Operations team, you'll be at the forefront of shaping the future of living, playing a pivotal role in ensuring seamless operations and enhancing customer experiences. Your responsibilities will encompass overseeing daily planning and coordination for swift unit preparation, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues. You'll optimize resource allocation, ensure compliance with service level agreements, and contribute to continuous process improvement initiatives by identifying common guest pain points.

Responsibilities
  • Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Communicate with client effectively to ensure a A+ guest experience
  • Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
  • Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Review, validate, and dispute reports sent from vendors post-move out.
  • Calculate and communicate any charges post-stay from our vendors
  • Ensure timely handling of all issues in line with internal Service Level Agreements.
  • Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Provide regular feedback to Team Leaders and managers to address needs and resolve issues.
Qualifications
  • Bachelor's degree in business, hospitality, operations or relevant field.
  • 2-4 years of working experience with solid operational exposure.
  • Proficiency in computer skills
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent attention to detail and communication skills.
  • Experience in hospitality and start-ups is a plus.
  • Prior experience in customer facing roles is advantageous.

At Blueground, Diversity and Inclusion are core values, and we are committed to Equal Employment Opportunity. Join us in shaping the future of living, where everyone feels at home wherever they choose to live.

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