Technical Service Engineer(J10590)

Há 6 dias

Brasil Pylontech Tempo inteiro
Responsibilities
  • Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.
  • Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions.
  • Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices.
  • Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.
  • Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction.
  • Product Testing and Quality Assurance: Maintain communication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.
Qualifications
  • Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
  • At least 1 year of experience in technical service roles related to energy storage or renewable energy.
  • Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.
  • Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.
  • Based in Brazil, Fluent English and Portuguese language is required.
Additional details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Renewables & Environment, Renewable Energy Semiconductor Manufacturing, and Renewable Energy Equipment Manufacturing
#J-18808-Ljbffr

  • Technical Support Engineer

    Há 2 dias

    Brasil Stigg Tempo inteiro

    1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be...

  • Technical Support Engineer

    Há 2 dias

    Brasil Sigma Software Tempo inteiro US$80.000 - US$120.000 por ano

    Company Description Are you a Technical Support Engineer interested in supporting scalable, secure infrastructure? Do you thrive in both autonomous work and team collaboration, taking area of responsibility and delivering results? If you enjoy working directly with Customers, delivering high-quality solutions to meet their business needs and exceed...

  • Technical Support Engineer

    2 semanas atrás

    Brasil IT Cardinal Partners LLC Tempo inteiro

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IT Cardinal Partners LLC Location: Brasilia Distrito Federal Brazil (Onsite is a must) Duration: 12+ months L2 Engineers with strong Kubernetes and/or DevOps with strong Kubernetes. Job Summary: The Level Two (2)...

  • Customer Success Technical Engineer

    4 semanas atrás

    Brasil Ververica | Original creators of Apache Flink® Tempo inteiro

    Customer Success Technical Engineer - AmericasCustomer Success Technical Engineer - Americas5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.As a Customer Success Technical Engineer, you'll ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA...

  • Technical Support Engineer- Openshift

    Há 6 dias

    Brasil Red Hat Tempo inteiro

    Join to apply for the Technical Support Engineer - OpenShift role at Red Hat.The Red Hat Center of Excellence (COC) team is looking for a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies to join us remotely in LatAm. As a member of Red Hat's IBM Cloud Pak OpenShift support engineering team, you will provide high-level...

  • Kotlin Software Engineer

    Há 6 dias

    Brasil Ranger Technical Resources Tempo inteiro

    Position Summary:Our partner builds software that IT teams across the globe depend on every day. The focus isn't on cranking out quick features but on designing backend services in Kotlin that can scale, last, and support critical operations at serious volume. The team values ownership, clean code, and smart engineering practices. Every decision matter, from...

  • Kotlin Software Engineer

    Há 3 dias

    Brasil Ranger Technical Resources Tempo inteiro

    Position Summary: Our partner builds software that IT teams across the globe depend on every day. The focus isn't on cranking out quick features but on designing backend services in Kotlin that can scale, last, and support critical operations at serious volume. The team values ownership, clean code, and smart engineering practices. Every decision matter,...

  • Technical Expert Engineer

    Há 2 dias

    Brasil beBeeEngineer Tempo inteiro US$90.000 - US$120.000

    Job Description">Our team is seeking an experienced engineer to join our Solutions Support team in Brazil or Colombia. In this role, you will become an expert in Red Hat's offerings and technologies, like Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), and Red Hat Ansible Automation Platform. You'll provide skilled technical support to a small subset of...

  • Technical Support Engineer

    Há 3 dias

    Brasil CrowdStrike Holdings, Inc. Tempo inteiro

    Technical Support Engineer (Remote, BRA) page is loadedTechnical Support Engineer (Remote, BRA)Apply locations Brazil - Remote time type Full time posted on Posted Yesterday job requisition id R24104As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't...

  • Kotlin Software Engineer

    Há 6 dias

    Brasil Ranger Technical Resources Tempo inteiro

    Position Summary:Our partner builds software that IT teams across the globe depend on every day. The focus isn't on cranking out quick features but on designing backend services in Kotlin that can scale, last, and support critical operations at serious volume. The team values ownership, clean code, and smart engineering practices. Every decision matter, from...