Head De Customer Experience

Há 16 horas

São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro
Head of Operations

What you are going to do:

  • Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later
  • Design and implement efficient operational processes and structures to ensure stable performance in the region.
  • Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
  • Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
  • Manage team budgets and ensure cost efficiency.

What we expect from you

  • Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)
  • Experience in Sales, Contact Center, Customer Support
  • English and Portuguese proficiency

Stages of interview

  • HR interview
  • Case interview with LX Lead
  • Test task presentation to LX Lead
  • Gathering recommendations
  • Offer

Why us

  • Global Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions.
  • Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions.
  • Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
  • Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals.
  • Location Options: Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.

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