Community Growth Manager

Community Growth Manager (Fully Remote, Worldwide)

Join to apply for the Community Growth Manager (Fully Remote, Worldwide) role at Bitfinex.

The Original Bitcoin Exchange
Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe. From the early days of the Bitcoin revolution, our mission has been to champion freedom through innovative, reliable, and accessible technology—ensuring that everyone, everywhere, has the tools to participate in a truly open and borderless world.

We are driven by a relentless pursuit of innovation and financial empowerment. By prioritizing education and delivering a cutting-edge platform, we enable users to seamlessly buy, hold, and trade digital assets with confidence. As the digital asset landscape rapidly evolves, we stay ahead—offering state-of-the-art trading services that empower both individuals and global liquidity providers. Our forward-thinking, agile approach ensures that financial freedom is not just a vision, but a reality for all.

Our team, composed of visionary individuals with practical expertise, focuses on crafting solutions to the market's toughest challenges. Despite our global presence and impact, we maintain a small, technology-focused core, fostering a culture of collaboration and innovation.

We value integrity and autonomy, empowering our team to contribute from concept to launch. Driven by a passion for lifelong learning and a commitment to advancing freedom, we prioritize high-caliber products and services, with a proven track record of innovation that draws on the dexterity of our teams.

Why Join Us?

Innovation: At Bitfinex, we merge technology and skill to create an environment where your involvement isn't just appreciated—it's pioneering the future and pushing boundaries in finance. Our culture values bold creativity, a passion for technology, and a deep belief in Financial Freedom.

Flexibility & Global Reach: We believe in trust, autonomy, and results—our team operates remotely, ensuring you work from anywhere while collaborating with some of the best talents across the world. We thrive on innovation, autonomy, and breaking new ground.

Fast-Paced & Impactful: Much like the crypto industry itself, our projects move fast, break new ground, and make an impact. Your contributions reach our global audience, shaping the narrative of a decentralized future.

A Team that Thrives on Collaboration: We blend seasoned experts with fresh creative minds, ensuring constant innovation, mentorship, and a dynamic work environment that keeps you at the forefront of achieving your goals. We see integrity and standing up for what is right as the most important qualities.

Grow with the Best: At Bitfinex, we're committed to continuous learning—whether through technological advancements, creative workshops, or mentorship from leading professionals in the industry.

If you're excited about partaking in shaping the narrative of decentralized finance, you'll feel right at home.

We're looking for: Community Growth ManagerThe Role:

The Community Growth Manager will be responsible for planning, coordinating, and implementing community growth campaigns and strategies across Bitfinex social and community channels.

The candidate will be deeply immersed into the Bitfinex community, and seek to stimulate the community with campaigns and conversation that is attuned to our customer base. As an institutional and professional exchange with large and more sophisticated investors, the Community Growth Manager must be able to speak their language, starting conversations and commenting on markets and Bitfinex events in the style that reflects the Bitfinex brand and the mindset of our customers.

It's a varied role covering everything from community and reputation management/crisis comms and integrated campaigns, working across all our social channels with a following of over 1 million+ people worldwide. The key focus here is community management - working on the frontline, engaging with our community, highlighting both new developments at Bitfinex and current events in the markets. The candidate will also work with other token project management teams to highlight their tokens on Bitfinex as well as seek to engage with KOLs and influencers who can endorse the Bitfinex brand.

Success will be measured by how engaged the community is and the level of growth seen across the Bitfinex channels. You will monitor and present project updates and provide weekly reports to the senior team and the wider marketing team. Your work will be to support the growth and execution of the marketing strategy. You will be expected to regularly review the efficiency of campaigns and discover new ways to optimise their growth.

Your Day-to-Day:

• Develop and implement community growth and management strategies that drive community engagement and increase Bitfinex brand awareness and user acquisition.
• Conceptualize, categorize, visualize, edit and execute every piece of social content that goes out to the community.
• Create and manage social distribution plans and schedules that align with wider marketing and business efforts and the social media manager.
• Define and track key performance indicators and use these to report on your strategies and campaigns to the rest of the team and management.
• Put our community first, always. Make a positive impact in the hearts of our direct supporters and the larger community. Develop our social customer care strategy in partnership with our support team.
• Create synergies with the PR team to initiate joint projects which feature a high integration of social.
• Network with industry professionals and influencers through social media outreach and leverage these relationships to benefit our PR and marketing efforts.
• Work with our product team to surface valuable customer feedback which can inform new product developments.
• Collaborate with Marketing and Product development teams to create social 'buzz' regarding new product launches.

What You Bring to the Table:

• 3-5 years of work experience in community management/social media management and/or strategy in technology, finance or media.
• Demonstrated self-starter, with the ability to work in a team environment with minimal oversight.
• Strong English communication skills, both written and verbal (only applications in English will be accepted).
• Experience prioritising tasks, managing deadlines, adapting with changing priorities, and balancing short-term needs with long-term strategic initiatives.
• Proven ability to work in multidisciplinary teams with copywriters, designers, customer support, product managers, etc.
• Ability to deal with negative sentiment diplomatically, and convert detractors to supporters.
• Ability to use data to communicate and report how social goals, strategy and results, and how these relate to wider business aims.
• Ability to work with visuals, simple gifs, PS assets, videos, etc.

What We Offer:

• Flexible Work & Remote-Friendly Culture
• Mentorship & Growth
• Competitive Pay
• Career Development Opportunities
• Supportive Team Environment
• Learning & Knowledge Sharing
• Team-Building Activities
• Social activities (online & in-person)
• A collaborative environment where your creativity will have a direct impact on the brand's narrative

Ready to join us in bringing Financial Freedom to all?

If you're a visionary who thrives at the intersection of technology, knowledge and innovation, we want to hear from you

Data & Security Disclaimer: As part of the hiring process at Bitfinex, we collect personal data such as your name, contact details, location, job preferences, education and employment history, and other information you voluntarily provide. This data is used solely for recruitment purposes, processed in line with global data protection laws (including GDPR and CCPA), and retained only as long as necessary.

All assessments and hiring-related tasks are shared exclusively via official Bitfinex emails (e.g. firstname.lastname@bitfinex.com). Please verify the source before engaging with any requests. Bitfinex does not send sensitive tasks or links through unofficial channels.

You have the right to access, correct, delete your data, or withdraw consent where applicable. For questions or to exercise your rights, contact us through careers@bitfinex.com.

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Equal Opportunity Statement: Bitfinex is an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, sexual orientation, gender identity, or any other protected status. This commitment applies across all stages of employment.

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