Partner Experience Quality Analyst

Your wellbeing matters. Join a company that cares. Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. Gympass rebranded to Wellhub to offer a comprehensive employee wellbeing solution with a refreshed identity and an expanded partner network.

THE OPPORTUNITY

We are hiring a Partner Experience Quality Analyst to our Partner Quality Team - Content team in São Paulo. The Partner Quality Team optimizes partner content and enhances user and partner experiences by following structured processes and guidelines to improve written information, photos, and feature accessibility within the app. The team also refines internal processes, including user review analysis and partner categorization, to elevate the user journey through Wellhub's partners.

• Conduct comprehensive audits of partner profiles (e.g., photos, descriptions, amenities) to ensure compliance with platform standards and deliver a consistent user experience.
• Identify and escalate issues or discrepancies related to partner content, ensuring quick resolution and alignment with quality benchmarks.
• Remain engaged with international stakeholders to ensure clear communication and collaboration across regions.
• Monitor key performance metrics, analyze trends, and surface insights to leadership to identify best-performing regions and areas for improvement.
• Support and execute continuous improvement initiatives, optimizing processes across regions for content quality assurance and user reviews.
• Build and maintain tools such as the CRM and other commercial management platforms to streamline operations and foster structured workflows.
• Develop and implement controls, analysis, and reports to improve team efficiency and scalability.
• Demonstrate a mindset of continuous improvement and contribute to scalable processes.
• Live the mission: inspire and empower others by caring for wellbeing and creating a supportive environment for work-life balance.

• Language Proficiency: Proficient in English and Portuguese (written and spoken); fluency in other languages (e.g., Spanish, Italian, German, French) is a plus.
• Quantitative Skills: Experience building business models and conducting sophisticated analyses.
• Proactiveness: Independently seek information, solve problems, mobilize resources, and deliver results in challenging situations.
• Team Player: Able to collaborate with diverse teams across functions, backgrounds, and working styles.
• Curiosity: Keen interest in learning new skills and contributing beyond core responsibilities.
• Technical Skills: Experience with Zendesk is a plus.
• Excitement for Wellhub: Genuine enthusiasm for contributing to the platform.
• Communication Skills: Strong written and verbal communication to convey information clearly across stakeholders and regions.
• Attention to Detail: Strong auditing and content review skills focused on accuracy and quality.

We encourage all applicants to apply even if they don't meet every requirement. Proficiency in English is a mandatory requirement for this role.

We are a wellness company committed to the health and wellbeing of our employees. Our flexible program allows you to customize benefits according to your needs.

• WELLHUB: Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources. Gold plan included at no cost; other premium plans discounted.
• WELLNESS: Health, dental, and life insurance.
• FLEXIBLE WORK: Flexible hybrid or full remote options with a home office stipend and monthly flexible work allowance. Office time supports collaboration and team-building.
• FLEXIBLE SCHEDULE: Flexibility to adjust working hours based on personal schedule and business needs.
• PAID TIME OFF: Vacations after 6 months; 3 days off per year + 1 day per year of tenure (up to 5 additional days) + birthday off.
• PAID PARENTAL LEAVE: 100% paid parental leave and extended maternity leave.
• CAREER GROWTH: Opportunities for personal and professional growth.
• CULTURE: Global, value-based culture of trust, flexibility, and integrity. Find more info on our careers page.

Follow us on Instagram @lifeatwellhub and LinkedIn for a glimpse of life at Wellhub.

Diversity, Equity, and Belonging

We strive to create a collaborative, supportive, and inclusive space where everyone belongs. Wellhub is an equal opportunity employer.

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First Name, Last Name, Email, Phone, Location (City), Resume/CV, and other standard application fields are requested through our application form.