Team Lead

Vaga direcionada para Pessoas com Deficiência

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions. We act intentionally so that our internal environment reflects the plurality of the businesses we serve.

In Brazil, we have a Diversity, Equity and Inclusion squad formed by representatives from different roles and areas. Leadership is committed to sharing and acting on our leadership principles, with the purpose of "Strive to Be Earth's Best Employer." We recognize that success and scale bring broad responsibility. Our affinity groups are built by volunteers from different businesses and are an active part of our DEI strategies, acting as ambassadors of this agenda and supporting you from Day 1. Our groups include BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, among others.

Amazon is looking for an SVS Team Lead to manage a team of Brand Specialists. Strategic Vendor Services (SVS) are a suite of services designed to help Amazon\'s most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).

The service is delivered primarily through Brand Specialists assigned to specific vendors. As Brand Specialist Team Lead for Strategic Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors' needs and define the right goals and targets. You will meet Category Leaders regularly to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.

• Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
• Own the relationship with the most important vendors subscribed to the SVS service
• Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
• Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
• Work with the BR SVS Central team to drive adoption of tools and offshore processes and drive productivity within your team
• Develop the right skill sets within the team and allocate resources to vendors - Grow and develop people into a talent pool for Amazon

• Bachelor's degree
• Experience in retail or in fashion and consumer goods industries or in consulting
• Proactiveness in taking ownership and driving business performance
• Ability to build effective relationships with stakeholders and key partners
• Business proficiency in English language (written and verbal)
• People Management Skills
• Clear and effective communication with functional groupings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.