Customer Success Manager

2 semanas atrás

Brasil Marketing Ninjas Tempo inteiro

Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully.

Overview

We're looking for a Client Success Manager (CSM) who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as the primary point of contact for our clients, ensuring they see maximum value from our services and continue to grow with us. This role requires exceptional communication skills, a strong command of English with minimal accent, and a proactive approach to client engagement.

Responsibilities
  • Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
  • Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
  • Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
  • Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
  • Training & Education: Educate clients on best practices for using our Marketing Ninjas Lead Engine, powered by GoHighLevel.
  • Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
  • Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.
What We're Looking For
  • Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
  • Communication Skills: Fluent English speaker with excellent written and verbal communication skills.
  • Minimal accent: for clear and effective communication with U.S.-based clients.
  • Tech-Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
  • Comfortable with marketing automation and CRM tools.
  • Problem-Solving: Ability to think critically and proactively address client concerns.
  • Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
  • Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
  • Faith & Integrity: A commitment to conducting business with the highest ethical standards.
  • Work with a mission-driven team that operates with integrity and excellence.
  • Remote work flexibility – work from anywhere
  • Opportunities for growth in a fast-paced, ninja-themed marketing agency.
  • Competitive salary + performance-based incentives.
  • Supportive team environment with a strong focus on faith, values, and client success.
Ready to Join the Ninja Squad?

If you're passionate about helping businesses grow, building strong client relationships, and delivering exceptional service, we'd love to hear from you Apply today and become part of the Marketing Ninjas team.

To move forward with your application, please complete this short form:

Seniority level

Entry level

Employment type

Full-time

Industries

Marketing Services

Referrals increase your chances of interviewing at Marketing Ninjas by 2x

Get notified about new Customer Success Manager jobs in Brazil.

#J-18808-Ljbffr

  • LATAM Customer Success Manager

    1 semana atrás

    Brasil beBeeSuccess Tempo inteiro US$60.000 - US$100.000

    Customer Success Manager Job OpportunityWe are seeking an experienced Customer Success Manager to join our team in LATAM. The ideal candidate will have a proven track record of managing strategic accounts, building trusted relationships with key stakeholders, and achieving key performance indicators (KPIs) focused on product adoption and net revenue MRR by...

  • Customer Success Manager

    1 semana atrás

    Brasil Agent Careers Tempo inteiro

    OverviewJoin to apply for the Customer Success Manager role at Agent Careers.Get AI-powered advice on this job and more exclusive features.Job Title: Customer Success Manager for Real Estate CoachingLocation: Remote (LATAM)Hours: Must be available for 15 hours/week, scaling to 40+, with meetings aligned to EST hours.Compensation: 2000 - 3000 (based on...

  • Customer Success Manager

    3 semanas atrás

    Brasil Wati Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses...

  • Customer Success Manager

    3 semanas atrás

    Brasil Oyster Tempo inteiro

    LocationThe Americas, Brazil, Mexico, Costa Rica Employment TypeFull time Location TypeRemote DepartmentGo To Market One platform, a whole world of opportunity Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are everywhere . Driven to overturn the status quo and distribute opportunities...

  • Customer Success Manager

    2 semanas atrás

    Brasil Remote Jobs Tempo inteiro

    OverviewWorkstyle: RemoteReports to: Manager, Customer SuccessTravel Expectations: Minimal, based on company or team-planned eventsPhysical Requirements/Demands: NoneWhat we're looking forWe're seeking a motivated, customer-focused individual with a passion for relationship-building and problem-solving. You thrive in dynamic environments and take initiative...

  • Customer Success Manager

    2 semanas atrás

    Brasil Simetrik Tempo inteiro

    Customer Success Manager role at SimetrikJoin to apply for the Customer Success Manager role at SimetrikThe Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond...

  • Customer Success Manager

    1 semana atrás

    Brasil Simetrik Tempo inteiro

    Customer Success Manager role at SimetrikJoin to apply for the Customer Success Manager role at SimetrikThe Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond...

  • Customer Success Manager

    3 semanas atrás

    Brasil Limelight Health Tempo inteiro

    About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000...

  • Customer Success Manager

    1 semana atrás

    Brasil Guidewire Software Tempo inteiro

    OverviewJoin to apply for the Customer Success Manager role at Guidewire Software.The Customer Success team focuses on creating engaged customer advocates who maximize the value of their Guidewire investments. The Customer Success Manager (CSM) oversees the strategy and execution of their customer portfolio, driving engagement, satisfaction, retention, and...

  • Customer Success Manager

    1 semana atrás

    Brasil Agent Tempo inteiro US$70.000 - US$120.000 por ano

    Job Title: Customer Success Manager for Real Estate Coaching Location: Remote (LATAM)Hours: Must be available for 15 hours/week, scaling to 40 , with meetings aligned to EST hours.Compensation: based on assessment) About the Company Our client is a startup helping Canadians become real estate investors through online events, bootcamps, and high-ticket...