Operational Risk& Controls Manager

3 semanas atrás

São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro
Keeta - Incident and Risk Management ExpertResponsibilities
  • Incident Response & Field Investigation: Manage critical safety and security incidents across assigned regions.
  • Document events with accuracy and coordinate responses across legal, operations, and leadership teams.
  • Act as an escalation point for complex or high-severity cases.
  • Monitor local safety risks and trends in mobility, public security, and infrastructure.
  • Provide actionable guidance to local operations on incident prevention, courier safety, and area-specific threats.
  • Government and Public Agency Liaison: Build and maintain effective working relationships with public safety agencies, traffic authorities, criminal investigation units, and labor unions.
  • Facilitate communications with external entities to resolve incidents or enable business continuity.
  • Support for Business Execution: Assist regional teams in executing safe logistics operations, especially during high-risk deployments or local activations.
  • Provide safety planning support for new projects or regional expansions.
  • Safety Culture and Internal Education: Promote a culture of safety and accountability across teams and field staff.
  • Coordinate internal safety campaigns, training sessions, and procedural briefings.
  • Data Review and Prevention Strategy: Analyze incident patterns and propose data-driven prevention strategies.
  • Create and maintain risk dashboards and contribute to the continuous improvement of internal safety protocols.
  • Field Inspections and Compliance Checks: Conduct scheduled and ad hoc site visits to ensure adherence to safety protocols.
  • Identify areas for improvement and report findings to senior leadership.
Qualifications
  • Prior experience in field operations, incident management, law enforcement, corporate security, or related risk areas.
  • Strong interpersonal and communication skills, especially under pressure.
  • Experience dealing with public institutions and emergency services.
  • Solid understanding of Brazilian regulatory and safety frameworks.
  • Willingness to work in rotational shifts or on-call as part of a 24/7 operational coverage.
  • Demonstrated ability to adapt to high-stress environments and rapidly changing situations.
  • Fluency in Portuguese. English is an asset.

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