Client Facing Technical Support Representative

Overview

Join to apply for the Client Facing Technical Support Representative role at Kyndryl.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Client-Facing Technical Support Representative, you will foster strong client relationships, ensuring a consistently outstanding experience. Acting as a knowledgeable representative of CIO Technical Operations, you'll demonstrate a deep understanding of its services across both the CIO and Kyndryl organizations. You'll also coordinate seamlessly between on-site and remote technical teams to ensure smooth collaboration and integration across all support functions. Your natural enthusiasm, proactive mindset, and strong customer-facing skills will help build trust and rapport with stakeholders. You'll lead technical discussions, mentor teams, and promote a culture of self-learning and continuous improvement. This is a global role, offering the opportunity to collaborate with professional engineers worldwide to deliver a consistent and positive experience for all Kyndryl employees.

Responsibilities

• Manage and co-ordinate with multiple Kyndryl stakeholders and cross functional teams
• Constantly deliver with excellence with key focus on the white glove client experience
• Provide hands-on support for: Service management (incident, request, and problem resolution), Asset lifecycle management (allocation, De-allocation, tracking, deployment, decommissioning), Printer and peripheral support, Audio/Video systems (meeting rooms, events, executive briefings)
• Develop and recommend approaches to address current problems and issues.
• Work with senior management/support teams to identify and resolve technical problems as they arise.
• Anticipate future problems and issues and communicate effective mitigation plans.
• Ability to translate technical issues into action, and experience issues into a client understandable language
• Become a go-to technical expert for Kyndryl's
• Build CIO support relationships to encompass secondary support to enhance your support options
• Keep yourself updated with new technologies and offerings from CIO for Kyndryls

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Graduate / Diploma in Electronics or Computer Science
• IT certification viz. Microsoft Azure Fundamental /RHCE/ CCNA/ ITIL is a plus
• Proficiency in spoken & written English and Portuguese
• Spanish language is a plus
• Strong customer facing/handling skills with a positive & servant leadership service attitude in all communication(s).
• Asset Management Expertise: Demonstrated proficiency in asset tagging, verification, and inventory management.
• Technical Aptitude: Deep familiarity with the installation, configuration, and troubleshooting of a wide range of hardware and software (macOS and Windows)
• Analytical Skills: Strong ability to analyze system data, audit findings, and usage trends, converting them into actionable insights
• Availability to work 100% on-site in Hortolândia/SP

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Project Management, Information Technology, and Customer Service

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Kyndryl by 2x

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