Global Technical Support Professional
Há 4 dias
The role of a Client Facing Technical Support Representative is to foster strong client relationships and ensure a consistently outstanding experience.
As a knowledgeable representative of CIO Technical Operations, you'll demonstrate a deep understanding of its services across both the CIO and Kyndryl organizations.
You'll coordinate seamlessly between on-site and remote technical teams to ensure smooth collaboration and integration across all support functions.
Your natural enthusiasm, proactive mindset, and strong customer-facing skills will help build trust and rapport with stakeholders.
You'll lead technical discussions, mentor teams, and promote a culture of self-learning and continuous improvement.
Responsibilities- Manage and co-ordinate with multiple stakeholders and cross-functional teams.
- Deliver excellence in client service with a focus on the white glove client experience.
- Provide hands-on support for: Service management, Asset lifecycle management, Printer and peripheral support, Audio/Video systems.
- Develop and recommend approaches to address current problems and issues.
- Work with senior management/support teams to identify and resolve technical problems as they arise.
- Anticipate future problems and issues and communicate effective mitigation plans.
- Translate technical issues into actionable insights for clients.
- Graduate or Diploma in Electronics or Computer Science.
- IT certification (e.g. Microsoft Azure Fundamental, RHCE, CCNA, ITIL) is a plus.
- Proficiency in spoken and written English and Portuguese.
- Spanish language is a plus.
- Strong customer-facing skills with a positive and servant leadership service attitude.
- Asset Management Expertise: Demonstrated proficiency in asset tagging, verification, and inventory management.
- Technical Aptitude: Deep familiarity with installation, configuration, and troubleshooting of hardware and software.
- Analytical Skills: Strong ability to analyze system data, audit findings, and usage trends.
We offer state-of-the-art resources and Fortune 100 clients, providing opportunities to innovate and build new capabilities.
Our employee learning programs give access to certifications from top technology companies.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
What You Can ExpectEvery day is an opportunity to grow your career and broaden your knowledge base.
Whether you want to specialize in a specific sector or become a go-to technical expert, we have opportunities for you.
Seniority LevelEntry-level position available.
Employment TypeFull-time employment.
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