Technical Support Engineer

3 semanas atrás

Brasília, Distrito Federal, Brasil IT Cardinal Partners LLC Tempo inteiro

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Location: Brasilia Distrito Federal Brazil (Onsite is a must)

Duration: 12+ months

L2 Engineers with strong Kubernetes and/or DevOps with strong Kubernetes.

Job Summary: The Level Two (2) Support Agent will be a skilled specialist with deep product or service knowledge who can analyze and resolve more complex technical issues and their root causes.

Note: must have a strong background with Kubernetes.

Responsibilities:

  • Must have strong experience with Kubernetes.
  • Manage Level 1-2 tickets and troubleshooting.
  • Assess and resolve more complex issues requiring greater specialization (e.g., on architectural design, scalability, efficiency, and reliability). Provide solutions covering the full product portfolio.
  • Manage escalations to Level three (3) support as necessary, which may be Google's GDC support team.
  • Proactively collect requirements and design team processes and work streams to address specific temporary support program needs.
  • System design, including integration with multiple other systems.
  • Identify significant technical problems in existing systems and identify multiple possible solutions.
  • Develop a deep understanding of platform offerings and architecture to advise customers on best practices and assist them with optimizing their cloud architecture.
  • Act as a point of contact and subject matter expert between the IO and Google to resolve technical customer obstacles.
  • Work non-standard work hours or shifts.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeContract
Job function
  • Job functionAnalyst, Consulting, and Engineering
  • IndustriesIT Services and IT Consulting and Engineering Services

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