Safety Operations Manager

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About the team/role

The Safety Operations Manager will lead efforts to ensure the safety and security of our users, drivers, and operations. This individual will develop and implement safety protocols, respond to emergencies, and manage crises effectively to minimize risk and impact. This role requires strategic thinking, swift decision-making, and a collaborative approach to maintaining a safe and resilient environment.

In this role, you'll be...

Lead the response to critical incidents, emergencies, or crises, ensuring rapid and effective resolution.

Monitor and analyze safety performance metrics to identify trends and areas for improvement. Monitor and evaluate vendor performance to ensure adherence to SLAs, KPIs, and quality standards.

Serve as the primary point of contact for vendor relationships, fostering open communication and trust.

Develop, implement, and continuously improve safety policies, procedures, and protocols.

Collaborate with cross-functional teams to ensure safety is integrated into all aspects of the business.

Execute a global crisis management framework, including contingency plans and communication protocols.

Act as the primary point of contact during crises, coordinating with internal teams, law enforcement, and external stakeholders.

Provide timely and transparent communication to relevant parties during and after crises.

Oversee the reporting, documentation, and investigation of safety incidents and near-misses.

Work with legal and compliance teams to ensure adherence to local laws and regulations.

Promote a culture of safety awareness and accountability within the organization.

Organize regular drills and simulations to test and refine crisis response plans.

We're eager to be in touch because you have...

5+ years of experience in safety operations, crisis management, or a related role, preferably in the mobility, transportation, or technology sector.

Strong knowledge of safety standards, risk assessment methodologies, and crisis management best practices.

Excellent problem-solving, decision-making, and analytical skills.

Exceptional communication and interpersonal skills, with the ability to lead under pressure.

Proficiency in using incident management and safety monitoring tools.

Flexibility to work outside regular hours and travel as needed.

Proficiency in English, Spanish is a Plus (Not required).

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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