SuccessFactors Support Analyst

3 semanas atrás

São Paulo, São Paulo, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

Job Title: SuccessFactors Support Analyst

Type: Contract

Job Description:

  • Support and improve SAP SuccessFactors Onboarding module in an indefinite-term project.
  • Senior profile with at least 7 years of experience, fluent in English (C1) and Portuguese, interacting with global teams (Indian, Mexican). Immediate start preferred.
  • Support Analyst will maintain ADM systems, ensuring high availability. Responsibilities include supporting onboarding processes, managing system tickets, and liaising between HR, IT, and end users to ensure a seamless onboarding experience.

Responsibilities:

  • Provide functional and technical expertise in process areas and integration points.
  • Understand global templates and regional solutions; resolve tickets while maintaining solutions.
  • Follow ADM IT processes, update tickets, and document resolutions.
  • Configure minor system enhancements per standards and design documents.
  • Support audits, ensure compliance with security standards.
  • Collaborate with teams for process improvements.
  • Support SuccessFactors Onboarding module, troubleshoot issues, monitor integrations.
  • Assist with configuration updates, testing, deployment, and user support.
  • Manage user roles, generate reports, participate in upgrades, and provide training.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

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