Technical Support

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support (Finance Specialist)

As a Finance Support Specialist you will be an expert on Adyen's finance and treasury platform. You will be part of an international team providing support to the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Your first focus will be the handling of local Japanese merchant inquiries to deliver seamless local services, and also support global inquiries. Ultimately your team will be responsible for helping our merchants in using our financial products at full magnitude and advising our product teams on how to best address development resources.

Your team is extremely merchant-focused, highly motivated and thrives on shared success. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive knowledge of all the banking processes behind payments is the most valuable aspect both to our merchants and our internal teams.

To find out what a day in the life of a Finance Support Specialist looks like, please see: https://www.linkedin.com/pulse/working-finance-support-adyen-wouter-lont/

• Be the first point of contact for our merchants and commercial teams for financial-related issues. This means reactive/proactive communication
• Educate and advise our merchants' financial teams on how to best gain value from our platform, products and features
• Receive and analyze merchant pain points and work closely with Adyen's Finance Product and Development teams to improve or build new products to facilitate merchant's operations

• You have minimum 3 years of experience, with exposure to financial products (issuing, business accounts, capital/business financing) within a Banking or Fintech environment
• You have strong analytical skills and are interested to know more about financial products for the payments industry and can easily get familiar with our internal accounting systems
• You have a strong commercial acumen and are not afraid of being in direct contact with our merchants
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
• You have excellent written and verbal communication skills both in Japanese and English. Any other language is a plus
• You've had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You have an advanced level of proficiency with MS Excel.

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process. Don't be afraid to let us know if you need more flexibility.

This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.