
Senior Technical Support Professional
3 semanas atrás
We are seeking a skilled Technical Support Specialist to join our team. This individual will provide expert-level technical support and collaborate with cross-functional teams to resolve complex product and integration issues.
The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and experience in software troubleshooting and support.
Key Responsibilities:- Investigate and diagnose challenging product and integration problems using advanced technical knowledge and tools.
- Collaborate closely with Product, Engineering, and Tier 1 & 2 Support teams to ensure timely and effective resolution of customer issues.
- Develop and implement process improvements to enhance customer satisfaction and product quality.
- Bilingual or multilingual proficiency in English and an additional language is highly desired.
- At least 3 years of experience in Tier 3 software support with a proven track record of resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to articulate technical information to both technical and non-technical stakeholders.
- Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
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Brasil Bask Health Tempo inteiroAbout Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...
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Brasil beBeeTechnical Tempo inteiroJob Role Overview Key Responsibilities: Technical Assistance: Deliver prompt and effective technical support to customers through remote and on-site assistance regarding product setup, operation, and maintenance. Troubleshoot complex issues by identifying root causes and implementing optimal solutions. Customer Interaction: Engage with customers...
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Technical Support Specialist
Há 5 dias
Brasil Bask Health Tempo inteiro R$40.000 - R$60.000 por anoAbout Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...