
Senior Technical Support Specialist
3 semanas atrás
Key Responsibilities:
Technical Assistance:
Deliver prompt and effective technical support to customers through remote and on-site assistance regarding product setup, operation, and maintenance.
Troubleshoot complex issues by identifying root causes and implementing optimal solutions.
Customer Interaction:
Engage with customers professionally and courteously, demonstrating excellent communication skills.
Our ideal candidate will be able to:
- Communicate intricate technical information clearly.
- Work effectively within a team environment.
- Proactively seek innovative solutions to customer challenges.
Requirements:
- Demonstrated experience in providing technical assistance.
- Excellent problem-solving and communication skills.
- Familiarity with the products is an advantage.
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