Senior Technical Support Specialist

3 semanas atrás


Brasil beBeeTechnical Tempo inteiro
Job Role Overview

Key Responsibilities:

  • Technical Assistance:

    Deliver prompt and effective technical support to customers through remote and on-site assistance regarding product setup, operation, and maintenance.

    Troubleshoot complex issues by identifying root causes and implementing optimal solutions.

  • Customer Interaction:

    Engage with customers professionally and courteously, demonstrating excellent communication skills.

Our ideal candidate will be able to:

  • Communicate intricate technical information clearly.
  • Work effectively within a team environment.
  • Proactively seek innovative solutions to customer challenges.

Requirements:

  • Demonstrated experience in providing technical assistance.
  • Excellent problem-solving and communication skills.
  • Familiarity with the products is an advantage.

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