Technical Support Specialist

Há 2 dias

Brasil Bask Health Tempo inteiro
About Bask Health

Bask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.

We're a driven and collaborative team focused on enabling clinical founders and digital health startups to move fast. If you're excited by the intersection of healthcare and technology, and love solving operational problems at scale, we'd love to hear from you.

About the Role

We are looking for a Technical Support Specialist to join our growing Customer Support (CS) team. This role is essential to ensuring smooth daily operations and delivering timely, accurate support to our subscribers, account managers, and engineering team.

You will work directly with internal teams and external customers, helping resolve issues, reroute orders, and manage error queues. As we expand to new markets and increase order volume, this position plays a critical role in reducing errors, improving customer experience, and ensuring operational efficiency.

  • Strong problem-solving and communication skills.
    • Ability to handle high query volumes with accuracy and speed.
    • Tech-savvy with an eagerness to learn new tools and systems.
    • Detail-oriented with strong organizational skills.
    • Prior customer support, technical support, or telehealth experience is a plus, but not required.
    Key Responsibilities
    • Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
    • Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
    • Reroute orders between pharmacies based on delays, account manager requests, or other needs.
    • Assist account managers with CS-related requests (limited system access).
    • Report recurring issues to developers and follow up on resolution progress.
    • Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.
    What You'll Do After Training
    • Respond to subscriber inquiries in a timely and professional manner.
    • Assist with resolving errors in the queue to ensure smooth operations.
    Growth Opportunities
    • Performance review after 3 months with the chance to move to a higher tier role.
    • Gain experience working directly with top telehealth experts in the U.S.
    • Develop specialized expertise in the telehealth sector.
    • Clear path for career growth in technical support and operations.
      • Fully remote
        • 21 days pto should be submitted 1 month in advance (requests can be denied based on workload)

        #J-18808-Ljbffr

  • Technical Support Specialist

    Há 5 dias

    Brasil beBeeTechnical Tempo inteiro R$55.000 - R$95.000

    Job Title: Technical Support SpecialistJob Description:As a Technical Support Specialist, you will play a pivotal role in delivering exceptional customer service and support. Your primary responsibilities will include providing first-level contact support to ensure high levels of resolution, responding to and resolving customer requests related to software,...

  • Murex Technical Support Specialist

    Há 22 horas

    Brasil beBeeTechnical Tempo inteiro US$90.000 - US$110.000

    We are currently seeking a dedicated Technical Support Specialist to join our team. This role involves providing technical assistance and support to clients and internal teams, ensuring seamless execution and maximum value from the Murex platform.As a Technical Support Specialist, you will be responsible for collaborating with cross-functional teams to...

  • Expert Technical Support Specialist

    Há 3 dias

    Brasil beBeeSupport Tempo inteiro US$40.000 - US$50.000

    Technical Support Specialist PositionWe are seeking an expert Technical Support Specialist to provide exceptional technical assistance via calls, chats, and emails. This role is ideal for someone with a passion for the tech industry and a desire to work in a multicultural environment.The successful candidate will be responsible for providing top-notch...

  • Technical Support Specialist

    Há 3 dias

    Brasil beBeeTechnical Tempo inteiro R$80.000 - R$100.000

    Job Title: Technical Support SpecialistJob Summary:We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide technical assistance and support to customers, troubleshoot complex software infrastructure, and maintain a solid knowledge of Linux environments.Responsibilities:Support and troubleshoot complex...

  • Technical Support Specialist

    Há 5 dias

    Brasil beBeeServiceDesk Tempo inteiro R$7.200 - R$9.600

    We are seeking an experienced Technical Support Specialist to join our team. This individual will play a crucial role in delivering exceptional end-to-end support to our customers.About the Role:Partner with technology groups and end-users to ensure timely analysis, resolution, and reporting of incidents.Collaborate with cross-functional teams to identify...

  • Technical Support Specialist

    Há 4 dias

    Brasil Magentrix ?Partner Management & Customer Management? Tempo inteiro

    Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team About Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In...

  • Technical Support Specialist

    1 semana atrás

    Brasil Magentrix ✨Partner Management & Customer Management✨ Tempo inteiro

    Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team About Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In...

  • Technical Support Specialist for Cloud Computing

    Há 5 dias

    Brasil beBeeCustomerSupport Tempo inteiro US$80.000 - US$120.000

    Job Title:Technical Support Specialist for OpenShiftDescription:Are you an experienced support specialist looking to advance your career in the field of cloud computing? We are seeking a highly skilled individual to join our team as a Technical Support Specialist for OpenShift.As a member of our team, you will provide technical support and assistance to...

  • Senior Technical Support Specialist

    Há 3 dias

    Brasil beBeeTechnical Tempo inteiro R$48.000 - R$88.000

    We are currently seeking a full-time technical support specialist with experience in Tier 3 software support who is bilingual in English and either Spanish or Portuguese.This role will involve providing remote customer service as part of our client's team, handling tasks efficiently and effectively to ensure timely insights on trades, including risk...

  • Technical Support Specialist L3

    Há 7 dias

    Brasil Velozient Tempo inteiro

    We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with...