Technical Support Specialist

4 semanas atrás

Brasil Bask Health Tempo inteiro
About Bask Health

Bask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.

We're a driven and collaborative team focused on enabling clinical founders and digital health startups to move fast. If you're excited by the intersection of healthcare and technology, and love solving operational problems at scale, we'd love to hear from you.

About the Role

We are looking for a Technical Support Specialist to join our growing Customer Support (CS) team. This role is essential to ensuring smooth daily operations and delivering timely, accurate support to our subscribers, account managers, and engineering team.

You will work directly with internal teams and external customers, helping resolve issues, reroute orders, and manage error queues. As we expand to new markets and increase order volume, this position plays a critical role in reducing errors, improving customer experience, and ensuring operational efficiency.

  • Strong problem-solving and communication skills.
    • Ability to handle high query volumes with accuracy and speed.
    • Tech-savvy with an eagerness to learn new tools and systems.
    • Detail-oriented with strong organizational skills.
    • Prior customer support, technical support, or telehealth experience is a plus, but not required.
    Key Responsibilities
    • Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
    • Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
    • Reroute orders between pharmacies based on delays, account manager requests, or other needs.
    • Assist account managers with CS-related requests (limited system access).
    • Report recurring issues to developers and follow up on resolution progress.
    • Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.
    What You'll Do After Training
    • Respond to subscriber inquiries in a timely and professional manner.
    • Assist with resolving errors in the queue to ensure smooth operations.
    Growth Opportunities
    • Performance review after 3 months with the chance to move to a higher tier role.
    • Gain experience working directly with top telehealth experts in the U.S.
    • Develop specialized expertise in the telehealth sector.
    • Clear path for career growth in technical support and operations.
      • Fully remote
        • 21 days pto should be submitted 1 month in advance (requests can be denied based on workload)

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