Technical IT Support Analyst

3 semanas atrás

São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiro
Your role at Dynatrace

Incident & Problem Management:

  • Troubleshoots, accurately diagnoses, and/or forwards IT-related issues.
  • Walks users through recommended problem-solving steps.

Service Request Fulfillment:

  • Provides software, hardware products, and workplace equipment following work instructions.
  • Fulfills user and access management requests following work instructions.
  • Answers and forwards technical questions, supporting users in all IT technical matters.
  • Learns technical change requests implemented by backend teams.
  • Manages assets, stock, and demand.
  • Ensures accurate stock and inventory management; prepares asset demands.
  • Executes disposals following work instructions.

Projects & Improvements:

  • Assists onsite with general IT build-out tasks.
  • Participates in discussions for workplace improvements.
  • Learns best practices for IT service processes, points out ambiguities, and asks questions to improve daily operations.

Collaboration & Learning:

  • Enhances skills as an Engineer and professional, broadening horizons beyond current assignments.
  • Seeks to learn from peers, feedback, training, and technical literature.
  • Reads and understands step-by-step guides and technical work instructions.

The Technical Service Analyst position is a hybrid role based in our Sao Paulo, Brazil Office.

All resumes must be submitted in English to be considered.

What will help you succeed

Minimum Qualifications:

  • At least 1 year of experience in desktop technical support.
  • HS Diploma or GED required.
  • Technical studies related to IT.
  • Experience with Microsoft Windows desktop OS and basic networking principles.
  • Experience with Microsoft Office 365.
  • Experience with Microsoft Intune.
  • Experience supporting MAC OS is a plus.
  • Experience supporting the IT needs of executive-level leaders.
Why you will love being a Dynatracer
  • A one-product software company creating value for large enterprises and millions of end users globally, aiming for software that works perfectly.
  • Working with cutting-edge technologies and leading innovation in tech, marketing, design, and research.
  • A team that values unconventional ideas and pushes boundaries.
  • An environment fostering innovation, creative collaboration, and growth.
  • A unique, tailored career development program recognizing potential, promoting strengths, and supporting career goals.
  • An international environment with Dynatracers worldwide, with English as the corporate language.
  • A culture shaped by diverse personalities, expertise, and backgrounds.
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