Information Technology Support Specialist

Remote IT Recruiter – Focus on US & Canadian Market | Long-Term Opportunity

We are a specialized recruiting agency focused on connecting top-tier IT professionals with companies across the United States and Canada. Our mission is to deliver quality-driven, structured recruitment services that meet the specific needs of our international clients.

Your Responsibilities:

• Manage the end-to-end recruitment process for IT roles: sourcing, screening, interviewing, and candidate management
• Collaborate closely with clients in the US and Canada to understand their hiring needs and deliver suitable candidates
• Proactively source and engage IT professionals via platforms like LinkedIn, GitHub, Stack Overflow, etc.
• Conduct technical screenings with candidates, leveraging your own coding knowledge to ask and understand programming-related questions
• Coordinate interviews and guide candidates through each stage of the hiring process
• Maintain and update candidate records in our database/ATS

What We're Looking For:

• Excellent English skills, both written and spoken (C1 level or higher)
• Solid experience in IT recruiting, ideally in international markets
• Hands-on coding experience (e.g., C#, Java, Python, or similar) and the ability to understand and evaluate technical discussions with candidates
• Familiarity with tech roles, programming languages, and sourcing tools (e.g., ATS, LinkedIn Recruiter)
• A structured and independent working style, strong communication skills
• Experience working remotely is a plus

What We Offer:

• A long-term contract with growth potential
• Flexible working hours (preferred availability during US/Canada Eastern Time)
• 100% remote work in an international and supportive environment
• Competitive compensation with performance-based bonuses
• A chance to be part of a professional, mission-driven team

Information Technology Recruiter

Remote IT Recruiter – Focus on US & Canadian Market | Long-Term Opportunity

We are a specialized recruiting agency focused on connecting top-tier IT professionals with companies across the United States and Canada. Our mission is to deliver quality-driven, structured recruitment services that meet the specific needs of our international clients.

Your Responsibilities:

• Manage the end-to-end recruitment process for IT roles: sourcing, screening, interviewing, and candidate management
• Collaborate closely with clients in the US and Canada to understand their hiring needs and deliver suitable candidates
• Proactively source and engage IT professionals via platforms like LinkedIn, GitHub, Stack Overflow, etc.
• Conduct technical screenings with candidates, leveraging your own coding knowledge to ask and understand programming-related questions
• Coordinate interviews and guide candidates through each stage of the hiring process
• Maintain and update candidate records in our database/ATS

What We're Looking For:

• Excellent English skills, both written and spoken (C1 level or higher)
• Solid experience in IT recruiting, ideally in international markets
• Hands-on coding experience (e.g., C#, Java, Python, or similar) and the ability to understand and evaluate technical discussions with candidates
• Familiarity with tech roles, programming languages, and sourcing tools (e.g., ATS, LinkedIn Recruiter)
• A structured and independent working style, strong communication skills
• Experience working remotely is a plus

What We Offer:

• A long-term contract with growth potential
• Flexible working hours (preferred availability during US/Canada Eastern Time)
• 100% remote work in an international and supportive environment
• Competitive compensation with performance-based bonuses
• A chance to be part of a professional, mission-driven team

Technical Support Specialist L3

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you
• 15 days PTO, one floating day, three sick days, and designated national holidays
• Start: ASAP

Production Support Specialist (Tax Support)

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in Brazil. If you are interested kindly share profile at

Location: Uberlândia, Brazil (Fully Remote)

Job Type: Full Time

Number of Positions: 5

Responsibilities:

• At least 5 years of experience as a Techno Functional consultant in any one or more of the following tools –
• One Source Tax One
• eComex
• OSGT
• Proven experience in Brazil localization
• Business English is mandatory apart from native Portuguese skill
• Self-motivated and quick to learn new systems and processes

About the job:

• Technical expertise in interfaces and integration with ERPs
• Collaborate with ERPs (inbound/outbound) as needed to implement new electronic invoice layout associated with Brazil Tax Reform
• Configure applications, including necessary systemic updates and adjustments and/or development of the respective integrations ("from/to") for eComex SaaS, OSGT, Mastersaf DFE and Tax One.
• Prepare and participate in status report/meetings
• No travel is expected
• Remote location-based work is acceptable

Connect on LinkedIn:

Equal Opportunity Statement: Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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