Access Center Supervisor
Há 2 dias
Under the direction of the Director of Patient Access the Access Center Supervisor manages the on-site Howard employed staff and serves as a liaison to Emerging Global Services Inc. staff. The Supervisor ensures that full registration protocols are followed. The Supervisor is the first escalation point to customer service concerns.
Responsibilities- Conduct morning huddles
- Escalate scheduling or clinical concerns during the FPP ops huddle
- Audit access center staff to ensure they follow Ambulatory Access Guidelines and NAHAM full registration protocols
- Monitor referrals from Federally Qualified Health Center partners
- Report outstanding referrals to division Chiefs and Access Center Director
- Work with schedulers to manage and reduce pre-registration denials by following NAHAM Access standards
- Monitor Sharpen Access Dashboards
- Conduct training for entry level registration and scheduling staff
- Track KPIs for the Access Team
Education: High School Diploma Required. Associate's degree, CHAA or CPC certification or equivalent preferred.
Experience: 3-5 years' experience in an Academic Medical Center. 1-2 years supervisory or team lead experience in an Academic Medical Center
Certification: National Association of Health Care Access Management (NAHAM) CHAA or CHAM eligible
CompensationCompliance Salary Range Disclosure
Expected Pay Range: $70,000 to $75,000
- Full-time
- Management and Manufacturing
- Online Audio and Video Media
- Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
- Work-Life Balance: PTO, paid holidays, flexible work arrangements
- Financial Wellness: Competitive salary, 403(b) with company match
- Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
- Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture
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